Salesforce Functional/Business Analyst

Natobotics; East London; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A technology solutions company is seeking an experienced Salesforce Functional/Business Analyst in East London. The role requires a deep understanding of Salesforce products, with a minimum of 8 years of experience. Candidates should excel in translating business needs and supporting solution designs, as well as demonstrate strong communication and organizational skills. The position also prefers certifications such as Salesforce Admin and Business Analyst.

Qualifications

• Minimum 8 years work experience, with 6+ years in Salesforce ecosystem.
• Experience in CPQ, Healthcare or Financial Services industries preferred.
• Strong writing, presentation, and organizational skills.

Responsibilities

• Translate business needs into solution design and functional specs.
• Support design creation leveraging best practices.
• Develop, test, and document custom development of Salesforce implementation.

Skills

Salesforce Product Technologies

Communication skills

Data migration

Agile project delivery

Education

Salesforce Admin Certification

Salesforce Business Analyst Certification

Salesforce Sales Certification

Tools

Salesforce configuration

AppExchange products

Flows and process builders

Job description

Job Description

Salesforce Functional/Business Analyst

• Functional consultant with minimum 8 years work experience. 6+ years of experience in the Salesforce ecosystem
• Expertise in one or more Salesforce Product Technologies and can embed these capabilities into existing or new Salesforce Platform based solutions
• In-depth understanding of the capabilities and constraints of the Salesforce platform
• Ability to work with clients for requirements grooming and translate business needs into solution design and functional specs for the team.
• Support design creation leveraging best practices and reviews with Architects
• Contribute to developing test plans and drive the testing during both QA and UAT.
• Experience in designing quick starts, POCs and accelerators
• Experience with CPQ, Healthcare or Financial Services industries (Preferred)
• Excellent writing, presentation, communication, and organization skills
• Deep understanding of Sales Cloud, Service Cloud, Salesforce Portal/Communities, AppExchange Knowledge, and deep knowledge in several AppExchange packages
• Proven hands-on experience in Salesforce configuration, flows, process builders, data migration, AppExchange products etc.
• Work on estimations and contribute to pre-sales activities. Articulate the benefits and risks to a solution’s feasibility and functionality
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Experience in Agile project delivery
• Preferred Certifications – Salesforce Admin, Salesforce Business Analyst, Salesforce Sales, Service , CPQ Consultant certification