Salesforce Business Analyst

Babble Cloud; Cape Town; Remote; ZAR 600,000 - 800,000; Full time

Job summary

Babble Cloud is seeking a Salesforce Adoption & Reporting Manager to enhance user engagement and optimize Salesforce utilization. This remote role focuses on developing data-driven adoption strategies and engaging cross-functional teams to improve CRM performance. Ideal candidates will have extensive experience in Salesforce reporting, user training, and change management, as well as strong analytical skills.

Benefits

22 days holiday plus UK Bank Holidays

5% allowance for Medical Aid

Home-working policy with stable internet required

UPS provided for power outages

Annual Company Celebrations

Qualifications

• 3–5 years in CRM adoption, user training, or change management roles.
• Proven experience in Salesforce reporting and analytics.
• Strong understanding of Salesforce functionalities and best practices.

Responsibilities

• Develop and implement a data-driven Salesforce adoption strategy.
• Lead virtual training programs based on user activity data.
• Track user engagement metrics and adoption trends.

Skills

Analytical skills

Data-driven insights

User training

Change management

Salesforce reporting

Salesforce analytics

Education

Salesforce Certified Administrator

Salesforce Certified Trainer

Tools

Salesforce MyTrailhead

Salesforce analytics tools

Job description

Join Our Dynamic Team as a Salesforce Adoption & Reporting Manager

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to tobeourcustomer’smosttrustedadvisorforcloud-basedtechnologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

The Salesforce Adoption & Reporting Manager is responsible for driving user engagement and ensuring that Salesforce is fully leveraged across the organisation. This remote position emphasises data-driven adoption strategies , tracking user activities, and reporting on performance metrics to optimise CRM utilisation.

This role is ideal for professionals who thrive in data-driven environments and are passionate about driving Salesforce adoption through performance insights .

Key Responsibilities

• Develop and implement a remote-friendly, data-driven Salesforce adoption strategy aligned with business objectives.
• Lead virtual change management initiatives to ensure smooth transitions when new features or processes are introduced.
• Establish clear KPIs to measure adoption success and continuously refine strategies based on user feedback.

User Training & Enablement

• Design and deliver virtual training programs based on user activity data and adoption trends.
• Create and maintain self-service training materials , such as video tutorials, FAQs, and user guides.
• Utilise Salesforce MyTrailhead or other LMS platforms to provide scalable learning experiences.

User Activity Monitoring & Reporting

• Track user engagement metrics and adoption trends using Salesforce analytics tools.
• Provide regular reports to leadership on adoption progress, challenges, and opportunities for improvement.
• Implement data-driven strategies to enhance user experience and optimise Salesforce utilisation.
• Develop dashboards and reports to visualise user activity, adoption rates, and performance insights.

Stakeholder Engagement & Support

• Act as the primary point of contact for Salesforce users amongst the commercial sales community, ensuring their needs are met through virtual support channels.
• Collaborate with department heads to tailor adoption strategies to different teams and business functions.
• Gather and analyse user feedback to drive continuous improvements in adoption efforts.

Cross-Functional Collaboration

• Work closely with IT, product teams, and business stakeholders to ensure alignment on Salesforce initiatives.
• Support global teams by adapting training and adoption strategies to different time zones and cultural contexts.

Qualifications

Experience :

• 3–5 years in CRM adoption, user training, or change management roles.
• Proven experience in Salesforce reporting and analytics .
• Strong understanding of Salesforce functionalities and best practices
• Salesforce certifications (e.g., Salesforce Certified Administrator or Trainer ).
• Experience with Salesforce dashboards, reports, and analytics tools .
• Strong analytical skills to leverage data-driven insights for adoption success.
• Requires proficiency in Salesforce reporting tools

Additional Information

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• We work a 9-day fortnight – every other Friday off.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

• Along with your resume please submit a cover letter detailing relevant experience and approach to Salesforce adoption & reporting.
• The recruitment process will include virtual assessments and teams interviews .

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider