Sales Team Manager -TravelHub

Travellab Africa Group; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading travel services company in Cape Town is seeking a Sales Manager to lead the TravelHub Team. This role involves managing sales performance, enhancing operational efficiency, and nurturing team development. The ideal candidate will have over 5 years of leadership experience in travel sales, with expertise in Amadeus and strong customer service skills. Join us to drive sales success and maintain high customer satisfaction.

Qualifications

• 5+ years in a leadership role, preferably in travel & sales.
• 6+ years in the travel industry.
• Middle management experience preferred.

Responsibilities

• Lead and guide the Sales Team to ensure excellent customer service.
• Achieve sales targets and optimize operational processes.
• Provide training and guidance as a subject matter expert.

Skills

Amadeus expertise

Leadership skills

Customer service orientation

Problem-solving

Education

Grade 12 (Tertiary qualification advantageous)

Tools

MS Office

G-Suite

Customer management systems

Job description

Our Offline Sales environment has an opportunity for a Sales Manager for the Travelhub Team!

(This role is planned to be based in Cape Town.)

About the Role

The TravelHub Team Manager is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert.

Key Responsibilities:

• Team Leadership & Sales Performance
  • Set and monitor sales targets (daily, weekly, monthly).
  • Achieve 95% on-time ticketing
  • Improve sales conversion rates and reduce errors.
  • Monitor and reduce sick leave in the team.

• Operational Efficiency & Process Improvement
  • Optimise sales quotation processes.
  • Ensure effective communication and cooperation across teams.
  • Track and improve productivity metrics.

• Quality Control & Compliance
  • Maintain high communication standards (verbal & written).
  • Ensure adherence to airline fare rules and ticketing accuracy.
  • Provide accurate quotations for amendments/cancellations
  • Strengthen supplier relationships.

• Coaching & Performance Management
  • Identify training needs and implement performance improvement plans
  • Support team development through coaching and mentorship.
  • Regularly review and refine work processes for efficiency.

Required Skills & Competencies
Functional Competencies:

• Expertise in Amadeus & fare rules.
• Strong knowledge of travel industry best practices.
  
• Familiarity with MS Office, G-Suite, and customer management systems.
  
• Understanding of relevant regulations (POPI Act, Consumer Protection Act).

Behavioural Competencies:

• Sales-driven mindset with strong leadership skills.
• Excellent communication and customer service orientation.
• Problem-solving, decision-making, and adaptability.
  
• Ability to motivate and collaborate within a team.

Experience & Qualifications

• Leadership: 5+ years in a leadership role (preferably in travel & sales).
• Industry: 6+ years in the travel industry.
• Management: Middle management experience preferred.
• Technical Skills: Amadeus expertise and understanding of fare rules.
• Education: Grade 12 (Tertiary qualification advantageous).

About the Team

The TravelHub Sales Team plays a critical role in driving revenue, ensuring smooth operational workflows, and maintaining customer satisfaction within the travel industry. Their collaboration and expertise contribute to the overall success of the company’s sales and service operations.