Sales Team Manager -TravelHub

Travellab Africa Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Travellab Africa Group is seeking a Sales Manager for the Travelhub Team in Cape Town. This role is pivotal in leading the Sales Team for the ZA & NG markets, focusing on sales targets, operational efficiency, and employee development. The ideal candidate should have significant travel industry experience and strong leadership skills, ensuring customer satisfaction through effective team management and adherence to guidelines.

Qualifications

• 5+ years in a leadership role in travel & sales.
• 6+ years in the travel industry.
• Expertise in Amadeus and fare rules.

Responsibilities

• Set and monitor sales targets daily, weekly, monthly.
• Ensure ticketing accuracy and compliance to fare rules.
• Coach and manage team performance.

Skills

Leadership

Sales-driven mindset

Problem-solving

Communication

Customer service orientation

Education

Grade 12 (Tertiary qualification advantageous)

Tools

Amadeus

MS Office

G-Suite

Job description

Our Offline Sales environment has an opportunity for a Sales Manager for the Travelhub Team !

This role is planned to be based in Cape Town.)

About the Role

The TravelHub Team Manager is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert.

Key Responsibilities :

Set and monitor sales targets (daily, weekly, monthly).

• Achieve 95% on-time ticketing
• Improve sales conversion rates and reduce errors.
• Monitor and reduce sick leave in the team.
• Operational Efficiency & Process Improvement
• Ensure effective communication and cooperation across teams.
• Track and improve productivity metrics.
• Quality Control & Compliance

Maintain high communication standards (verbal & written).

• Ensure adherence to airline fare rules and ticketing accuracy.
• Provide accurate quotations for amendments / cancellations
• Coaching & Performance Management

Identify training needs and implement performance improvement plans

• Support team development through coaching and mentorship.
• Regularly review and refine work processes for efficiency.
• Expertise in Amadeus & fare rules.
• Strong knowledge of travel industry best practices.
• Familiarity with MS Office, G-Suite, and customer management systems.
• Understanding of relevant regulations (POPI Act, Consumer Protection Act).
• Sales-driven mindset with strong leadership skills.
• Excellent communication and customer service orientation.
• Problem-solving, decision-making, and adaptability.
• Ability to motivate and collaborate within a team.

Experience & Qualifications

• Leadership : 5+ years in a leadership role (preferably in travel & sales).
• Industry : 6+ years in the travel industry.
• Technical Skills : Amadeus expertise and understanding of fare rules.
• Education : Grade 12 (Tertiary qualification advantageous).

About the Team

The TravelHub Sales Team plays a critical role in driving revenue, ensuring smooth operational workflows, and maintaining customer satisfaction within the travel industry. Their collaboration and expertise contribute to the overall success of the company's sales and service operations.

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