Sales Team Manager (Kzn)

Sanlam; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Sanlam is seeking a Team Manager to lead a dynamic call center team in Durban. The successful candidate will drive sales performance and ensure client satisfaction while mentoring team members. This role demands strong leadership abilities, excellent communication skills, and a results-driven mindset. Join us and contribute to building lasting relationships while advancing your career.

Qualifications

• At least 3 years in the short-term sales environment.
• Excellent knowledge of sales processes and client management.
• Proven sales track record with results orientation.

Responsibilities

• Manage a team of call center agents to reach targets.
• Provide real-time support and mentoring to the team.
• Monitor individual performance and ensure product knowledge.

Skills

Sales knowledge

Communication

Leadership

Analytical skills

Problem-solving

Administrative skills

Education

Grade 12/Standard 10/NQF 4/Matric

Relevant FAIS and RE qualifications

Tools

Microsoft Office

Job description

What will you do?

Manage individuals within a team, e.g., call centre agents or consultants within the communication centre. Ensure the team reaches targets by monitoring individual performance continuously. Be knowledgeable about all aspects of the products, processes, and systems. Mentor the team and provide real-time support for query resolution.

Minimum Qualifications

• Grade 12/Standard 10/NQF 4/Matric
• Relevant FAIS and RE qualifications

Minimum Experience

• At least 3 years in the short-term sales environment

Requirements

• Excellent knowledge of sales and processes
• Ability to deal with clients at all levels
• Strong administrative skills and knowledge of Microsoft Office
• Proven sales track record
• Results-oriented
• Excellent communication and leadership skills
• Good attendance record
• Reliable and self-motivated
• Analytical, organized, and problem-solving skills
• Flexible and able to multi-task with attention to detail

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality, and compliance
• Reporting and communication
• Management of employees

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently

Build a successful career with us

We are committed to building strong, lasting relationships with our employees. We support your hopes for the future—your career, personal development, and achieving great things. We pride ourselves on helping employees realize their potential. Through our five business clusters—Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office—we offer many opportunities for growth and development.

Core Competencies

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Being resilient

Turnaround Time

The shortlisting process begins once the application due date is reached. The duration depends on your progress and the availability of managers.

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