Quality Assurance Specialist

Sanlam Limited; Sudáfrica; A distancia; ZAR 320.000 - 520.000; Jornada completa

Descripción de la vacante

MiWay, a direct financial services company, seeks a Quality Assurance Specialist to monitor sales and client services, report non-compliance trends, and document quality issues. The role requires QA experience, familiarity with regulatory exams, and strong communication.

Deliverables include QA audits, performance metrics, and collaboration with management for education and feedback. The position emphasizes accuracy, stakeholder interaction, and adherence to internal QA standards.

Formación

• Grade 12/Std 10/NQF 4 or higher.
• NQF 5 tertiary qualification required.
• RE5 and FAIS credits/licensing preferred.

Responsabilidades

• Ensure monthly targets are met.
• QA audits conducted per QA scorecard and internal processes.
• Provide accurate reporting to Team Leader and stakeholders on quality.
• Report and communicate corrections where errors are identified.

Conocimientos

QA auditing

Stakeholder mgmt

Analytical

Communication skills

Multitasking

Attention to detail

Educación

Grade 12/Standard 10/NQF 4

NQF 5 tertiary qualification

RE5 and FAIS credits

Herramientas

IPA System

TIA/MIA System

Genesis Cloud System

Call Miner

Descripción del empleo

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

The Quality Assurance Specialist will be responsible for monitoring sales and client services departments. The QASpecialist will be required to report on various areas of non-compliance, compliance, trends analysis. Documentsquality issues and performance measures for management review. Provides information to assist in the feedbackand formal education process of sales agents

• Grade 12/Standard 10/NQF 4
• Tertiary Qualification/ NQF 5
• Financial Services Board Regulatory Exams (RE5)
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA)

• Minimum of 2 years' experience in the short-term insurance industry
• IPA System
• TIA/ MIA System experience
• Genesis Cloud System
• Minimum of 2 years' experience in a QA Agent role
• Call miner
• Business Insurance and Personal Insurance experience advantageous

Deliverables include, but will not be limited to

• Ensure that monthly targets are met.
• Ensure that QA Audits are being conducted consistently and in accordance with the QA Scorecard and Internal Processes.
• Ensure accurate reporting to Team Leader and stakeholders regarding quality
• Ensure that corrections are reported where errors have been identified and communicate

• Advanced computer literacy
• Must be highly proficient in dealing with stakeholders and staff
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail

Knowledge and Skills

• Call monitoring and assessments and leads support activities(i.e. campaigns)
• Documents feedback for coaching and developing agents
• Process management and standards alignment
• Leads queries, investigations and complaints

Personal Attributes

• Communicates effectively - Contributing dependently
• Plans and aligns - Contributing dependently
• Self-development - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for yourfuture – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings,Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group providesmany opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. DEADLINE TO APPLY: 20 November 2026

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.