Sales Team Leader - Utilities

Tchgroup; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to guide a team in delivering exceptional service to a key Energy client. This role involves leading a dedicated group of agents, fostering an inclusive environment, and driving performance in sales and quality. You will be responsible for coaching, mentoring, and ensuring your team's success while managing daily operations and reporting to senior management. If you have a passion for leadership and a commitment to excellence, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Minimum of 1 year experience in a Leadership/Supervisory role.
• Strong coaching and communication skills are essential.

Responsibilities

• Lead a team of 10-15 agents to drive performance in Sales and Quality.
• Manage day-to-day activities and ensure team achieves SLAs.

Skills

Verbal Communication

Written Communication

Problem Solving

Time Management

Planning

Coaching

Data Analysis

Attention to Detail

Education

Matric

Tools

Microsoft Office Suite

Job description

Contract : Full-Time Permanent, subject to 3-month probationary period
Location : Office based, Durban South Africa
Working Hours : Monday – Friday 9 : 45 – 19 : 00
Saturdays : TBC
Sundays : Public holidays
Pay : Dependent on experience

About The Role
We are hiring a Team Leader to support a key Energy client campaign in the delivery of new customers and switching them from their existing electricity supplier.

Your Role As Team Leader :
You will lead a team of 10-15 agents, building strong relationships where everyone feels included.
You will host 1-2-1's and daily stand-ups as needed.
Work closely with your team, leading and inspiring them to drive their performance in both Sales and Quality.
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures, actioning feedback from the Quality team to ensure the team is achieving SLAs.
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
Ensure training and development plans are maintained for all team members, coaching and mentoring as needed.
Looking after the health and wellness of your team, escalating issues as needed.
Manage the fair and consistent application of performance management and disciplinary measures as necessary.
Keeping up to date with business development and new product lines.
Keep up to date with any industry changes affecting the business and relay this knowledge back to the team.
Reporting to the Campaign Manager.

Supporting them by highlighting operational risks, areas for improvement and delivering business targets to create a high-performing team.
Escalate any appropriate problems to senior management.
Engaging with the client on an Ad-hoc basis using high quality verbal and email communication.
There is a strong element of reporting involved, so you'll need to be proficient with the Microsoft Office suite.

Things to consider?
The expectations that come with management include commitment and professionalism, plus accountability for performance and staff retention.

The Ideal Candidate
Excellent verbal and written communication skills.
Problem Solving approach to work.
Time Management skills.
Planning skills.
Coaching skills.
Data Analysis and reporting.
Strong Attention to detail.

Education and Experience
Coaching and communication skills.
Minimum of 1 years' experience in a Leadership/Supervisory role, ideally in supporting Utilities in a contact centre.
Experience within Sales, driving improvements to Quality and Customer Satisfaction ratings and Stakeholder Management.
Adept in the Microsoft Suite of applications.
Matric.

Sound like you? Apply today by clicking on the button below and filling in an application form.
Please note: Any offer of employment is dependent on satisfactory references and disclosure checks.

Due to high volumes of applications, we cannot guarantee that you will receive a face-to-face interview.