Sales Team Leader - TL

Oneplan Underwriting Managers Ltd; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in the insurance sector is seeking a Sales Manager to drive sales strategy and team growth in Johannesburg. The successful candidate will leverage their extensive experience to enhance customer experiences and maximize sales performance, while managing a dedicated team. The role involves a mix of leadership, strategic planning, and collaboration with sales and marketing.

Qualifications

• 5-8 years of client service and/or sales experience.
• 2-3 years of team management experience in a contact centre environment preferred.

Responsibilities

• Lead a team and manage effective omnichannel sales strategies.
• Develop insights to inform business plans and sales activities.
• Provide regular reports on sales indicators and performance.

Skills

Client service

Sales strategy

Team management

Communication

Education

Grade 12

Postgraduate qualification in a related field

Job description

Job Location : Gauteng, Johannesburg
Deadline : August 04, 2025

Key Duties & Responsibilities :

Drive Sales Strategy Planning and Execution :

• Collaborate with peers to define a sales business plan that will deliver revenue through selling our products and services.
• Lead a team and support Sales Managers to manage an effective omnichannel to maximize sales revenue and meet or exceed goals.
• Build a culture of exceptional customer experience leveraging the omnichannel.
• Drive forecasting and adjustment of sales plans to ensure achievement of goals.
• Review performance against sales targets and recommend strategic adjustments.
• Create insights to inform business plans and activities for maximizing sales.
• Lead a sales team of around 10-15 agents to initiate corrective actions based on insights.
• Develop an effective social system and lead teams in executing action plans, standards, and problem-solving.
• Actively lead the team to expand the customer base and close sales.

Drive Sales Growth and Performance :

• Manage a successful omnichannel meeting or exceeding sales metrics.
• Foster a world-class sales culture with ongoing coaching and development.
• Ensure business conduct aligns with company values and integrity.
• Work with Sales Managers and Marketing to drive strategy through leads, campaigns, and feedback.
• Analyze performance data to coach and develop the sales team.
• Develop and share new processes for team efficiency.
• Collaborate with managers on performance and strategy to meet sales targets.
• Oversee sales activities and review effectiveness of sales initiatives.
• Identify opportunities for continuous improvement in execution and customer experience.
• Contribute to channel strategies and projects to enhance sales effectiveness.
• Ensure governance, compliance, and resource alignment with growth objectives.
• Manage poor performance according to company procedures.

Continuous Improvement and Reporting :

• Provide regular reports on sales indicators, trends, and improvement plans.
• Review compliance, retention, cancellations, and service levels; adjust processes as needed.
• Analyze productivity data regularly for team improvement.

Leadership and Direction :

• Provide vision and motivate team members.
• Create accountable, full-service teams aligned with stakeholder needs.
• Model desired behaviour and motivate staff according to core values.
• Take responsibility for team performance and support career development.
• Lead change initiatives and process improvements.

Work collaboratively :

• Foster a respectful and understanding organizational culture.
• Recognize successful collaboration outcomes.
• Promote information sharing and joint problem-solving with stakeholders.

Self-Management :

• Maintain high standards of personal quality and productivity.
• Follow internal procedures consistently.
• Prioritize and manage competing demands effectively.
• Anticipate and adapt to change.
• Balance personal objectives with organizational needs.

Key requirements of the role :

Education & Experience :

• Grade 12 with English and a second language (preferably an ethnic language).
• Postgraduate qualification in a related field is advantageous.
• At least 5-8 years of client service and/or sales experience.
• Previous call centre sales experience in a short-term insurance environment (preferred).
• 2-3 years of team management experience in a contact centre environment is advantageous.
• Experience in Sales, Retail, or Business Development roles.