Sales Team Leader - Outbound

Momentum; Midrand; On-site; ZAR 300,000 - 600,000; Full time

Job summary

Momentum is seeking a Sales Team Manager to lead and inspire a sales team towards achieving targets and enhancing client experience. The ideal candidate will possess qualifications such as a Matric certificate and a diploma in Business Management, along with essential management experience in sales. This role demands strong leadership skills, and strategic planning, ensuring compliance with operational processes while fostering a positive work culture.

Qualifications

• 2 years in a sales environment, doing outbound calls and cold calling is desirable.
• Minimum 2 years managerial sales team leader experience supervising financial advice is essential.

Responsibilities

• Develop plans to achieve sales targets aligned with client-centric practices.
• Manage adherence to operational processes, policies, and legislative requirements.
• Analyze performance data and report trends.

Skills

Convincing People

Team Working

Empowering Individuals

Interacting with People

Making Decisions

Resolving Conflict

Adopting Practical Approaches

Seizing Opportunities

Education

Matric (grade 12) certificate

NQF level 5 qualification approved by FSCA

Diploma in Business Management

Job description

Metropolitan is a service brand in South Africa with a 125-year legacy of serving communities through affordable financial solutions that promote growth and security. The brand operates in South Africa and 12 other African countries, including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan offers financial wellness solutions such as funeral insurance, health, savings, hospital cash-back cover, retirement solutions, and life insurance.

Visit us at: www.metropolitan.co.za

Disclaimer: Please verify the legitimacy of this job advert on our company career page.

Role Purpose

Manage and motivate the team to deliver excellent client experiences and achieve sales targets.

Requirements

• Matric (grade 12) certificate (essential).
• NQF level 5 qualification approved by FSCA or equivalent (essential).
• Diploma in Business Management or equivalent (essential).
• 2 years in a sales environment, doing outbound calls and cold calling (desirable).
• Regulatory Exam 5 (essential).
• Minimum 2 years managerial sales team leader experience supervising financial advice (essential).

Duties & Responsibilities

• Develop plans to achieve sales targets aligned with client-centric practices.
• Manage adherence to operational processes, policies, and legislative requirements.
• Create action plans to drive sales, motivate the team, and improve performance.
• Communicate and implement team targets.
• Manage daily team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to enhance productivity and call quality.
• Assess team performance regularly and implement improvement actions.
• Evaluate service delivery and implement improvement plans.
• Maintain accurate records in relevant systems.
• Engage regularly with team members to communicate objectives.
• Build and maintain stakeholder relationships.
• Analyze performance data and report trends.
• Implement staffing and scheduling models for optimal coverage and cost efficiency.
• Address non-performance issues within the team.
• Identify operational efficiencies and recommend improvements.
• Ensure client service standards are met, including after-sales support.
• Manage client queries and use feedback to improve processes.
• Provide service delivery reports and expert advice to clients and stakeholders.
• Recommend improvements for client service and fair treatment.
• Foster a culture of rewarding relationships, feedback, and exceptional service.
• Create a positive work environment to energize employees and maximize productivity.
• Demonstrate leadership aligned with organizational values.
• Recruit qualified talent following employment and equity principles.
• Promote a culture of continuous learning, improvement, and cohesion.
• Support workforce planning and employee development initiatives.
• Manage team performance to meet business objectives.
• Encourage innovation, adaptability, and collaboration.
• Control the budget, authorize expenditures, and ensure compliance with financial regulations.
• Plan medium-term service and product pricing improvements.
• Implement financial risk management systems and monitor activities.
• Review and enforce financial policies and procedures to prevent misconduct.
• Manage governance, compliance, and risk exposure within the practice area.
• Investigate non-compliance incidents and report findings.

Core Competencies

• Convincing People
• Team Working
• Empowering Individuals
• Interacting with People
• Making Decisions
• Resolving Conflict
• Adopting Practical Approaches
• Seizing Opportunities