Sales Team Leader

Oneplan Underwriting Managers (Pty) Ltd.; Sandton; On-site; ZAR 50,000 - 90,000; Full time

Job summary

A leading company in short-term insurance is seeking a Sales Team Leader who will be instrumental in driving sales strategies and leading a high-performing team. The successful candidate will be responsible for managing daily sales metrics, ensuring team motivation and customer satisfaction, and implementing continuous improvement strategies. Ideal applicants will have experience in call center sales environments and a passion for achieving targets.

Qualifications

• Experience in short-term insurance, particularly in call center environments.
• Passion for people and proven ability to motivate team performance.
• Ability to analyze performance metrics and drive sales strategies.

Responsibilities

• Lead a team of 10–15 agents to achieve sales targets.
• Drive sales strategy planning and execution to exceed goals.
• Provide regular reports on sales indicators and improvement plans.

Skills

Leadership

Sales Strategy

Team Motivation

Customer Experience

Analytical Skills

Job description

The Sales Team Leader plays a key role in actively leading, motivating, and driving the sales strategy for various products sold through sales executives and call center agents based on a sales script. The team leader is responsible for motivating the team, driving sales targets, and ensuring the conversion of leads into sales daily and weekly to achieve set targets. The ideal candidate should be passionate about people, energetic, and capable of motivating high performance within the team. Experience in the short-term insurance industry, particularly in call center environments with a scripted sales approach, is preferred.

Key Duties & Responsibilities :

• Drive Sales Strategy Planning and Execution :

Collaborate with peers to define a sales business plan that delivers revenue through selling our products and services.

• Lead a team and support Sales Managers to manage an effective omnichannel to maximize sales revenue and meet or exceed goals.
• Build a culture of exceptional customer experience leveraging the omnichannel.
• Forecast and adjust annual, quarterly, and monthly sales plans to ensure achievement of goals.
• Review performance data and make strategic recommendations for adjustments.
• Create insights to inform business plans and activities.
• Lead a sales team of 10–15 agents to implement corrective actions based on insights.
• Develop a social system and lead teams in action planning, standards implementation, problem resolution, and organizational improvements.
• Actively lead efforts to expand the customer base and close sales.

• Drive Sales Growth and Performance :

Manage a successful omnichannel that meets or exceeds daily sales metrics.

• Create and maintain a high-performance sales culture through coaching and development.
• Ensure business conduct aligns with company values and integrity standards.
• Work with Sales Managers and Marketing to drive strategies via leads and campaigns.
• Analyze performance metrics to coach and develop the sales team.
• Suggest new processes and procedures for operational efficiency.
• Collaborate with managers on performance management and strategy execution.
• Lead and oversee sales activities.
• Review effectiveness of sales promotions and initiatives.
• Identify opportunities for continuous improvement across the omnichannel.
• Contribute to channel planning and strategy development.
• Implement projects to enhance contact center effectiveness.
• Ensure compliance and governance across operations.
• Manage resources to support long-term growth.
• Handle poor performance issues according to company procedures.

• Continuous Improvement and Reporting :

Provide regular reports on sales indicators, trends, and improvement plans. Review compliance, retention, cancellations, and service levels, adjusting processes as needed. Analyze productivity data regularly for ongoing improvement.

• Leadership and Direction :

Provide vision and leadership to the team, fostering a culture of accountability and service excellence. Motivate and manage team members, support career development, and lead change initiatives. Promote collaboration and respect across the organization.

• Self-Management :

Maintain high standards of personal quality and productivity. Follow internal procedures, prioritize tasks, manage change, and balance personal objectives with organizational needs.