Sales Team Leader

Oneplan Underwriting Managers Ltd; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Oneplan Underwriting Managers Ltd is seeking a Sales Manager in Johannesburg to drive sales strategies and enhance customer experiences. This role involves leading a sales team, managing sales performance, and collaborating with various departments to achieve sales goals. Ideal candidates will have substantial experience in sales and team management, particularly within the contact centre environment.

Qualifications

• Minimum of 3–5 years client service and/or sales experience.
• Preferred call centre sales experience within short-term insurance.
• Proven experience managing a sales team.

Responsibilities

• Drive sales strategy execution and collaborate on business plans.
• Lead a team to achieve sales targets and enhance customer experience.
• Provide ongoing coaching and development to sales teams.

Skills

Leadership

Sales Strategy Development

Customer Service

Coaching and Development

Analytical Skills

Education

Grade 12 with English and a second language

Undergraduate/Postgraduate qualification in a related field

Job description

Job Location : Gauteng, Johannesburg Deadline : August 10, 2025

Key Duties & Responsibilities :

Drive Sales Strategy Planning and Execution :

• Collaborate with peers to define a sales business plan that will deliver revenue through selling our products and services.
• Lead a team and support the Sales Managers to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals.
• Build a culture of exceptional customer experience leveraging the omni-channel.
• Drive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
• Drive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
• Create insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals.
• Lead a sales team of around 10 – 15 agents to initiate and implement corrective actions based on insights from other departments.
• Create an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
• Actively lead the team to expand the customer base to close sales.

Drive Sales Growth and Performance :

• Manage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
• Create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
• Ensure that business is always conducted with integrity and that behaviour aligns with our values.
• Work closely with Sales Managers and Marketing to drive strategy through leads and campaign management, sales huddles, and regular feedback to Management teams on performance improvements.
• Analyse performance metrics data and leverage it to effectively coach and develop the Sales team.
• Initiate ideas for the development and implementation of new processes and procedures for effective and efficient team operations and ensure these are shared with the Sales Manager for potential replication.
• Collaborate with Sales Manager and other managers in managing performance, sales strategy, and tasks to achieve sales targets.
• Lead and oversee sales activities within your team.
• Review effectiveness of plans or direct activities such as sales promotions requiring coordination with other departments.
• Identify opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost-effective manner.
• Contribute to channel plans or strategies.
• Identify, design, and implement projects to enhance the effectiveness of the Sales Contact Centre over time.
• Ensure governance and compliance across all operations.
• Ensure resources and structures support long-term growth objectives.
• Manage poor performance in your team according to company procedures.

Continuous Improvement and Reporting :

• Provide monthly and quarterly reports on Sales Contact Centre indicators, trends, and improvement plans.
• Review compliance metrics, retentions, cancellations, and service levels against targets, adjusting sales processes as needed.
• Extract and analyze productivity and performance data regularly for ongoing improvement.

Leadership and Direction :

• Provide vision and direction to team members.
• Facilitate the creation of accountable, full-service teams that meet stakeholder needs.
• Model behaviour and motivate team members aligned with core values.
• Take responsibility for the performance of all direct reports, providing motivation, management, and development.
• Support career development, training, coaching, and mentoring.
• Lead change to foster a learning organization.
• Continuously improve business processes.

Work collaboratively :

• Build a culture of respect and understanding.
• Recognize effective collaboration outcomes.
• Foster cooperation and overcome barriers to sharing information and collaboration.
• Engage with internal and external stakeholders for joint solutions.

Self-Management :

• Maintain personal quality and productivity standards.
• Apply internal procedures consistently.
• Plan and prioritize effectively.
• Anticipate and manage change.
• Balance achievement of personal objectives with organizational needs.

Requirements

• Grade 12 with English and a second language (preferably an ethnic language).
• Undergraduate/Postgraduate qualification in a related field is advantageous.
• Minimum of 3–5 years client service and/or sales experience.
• Previous call centre sales experience within short-term insurance is preferred, with the ability to manage and motivate a team to meet targets.
• Proven experience managing a team in a contact centre environment is advantageous.
• Experience in Sales, Retail, or Business Development roles.