Sales Team Leader

Callforce; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a dynamic and award-winning BPO service provider as an Outbound Sales Consultant. This role offers a unique opportunity to lead a thriving sales team, drive operational efficiencies, and enhance customer satisfaction. With a focus on performance targets and quality control, you'll play a critical role in shaping the team's success. The position promises not only a competitive salary but also lucrative commissions and incentives, making it an exciting opportunity for those passionate about sales and team leadership. If you're ready to take your career to the next level, we want to hear from you!

Qualifications

• 2+ years of sales team leader experience required.
• Strong sales ability and communication skills in English.

Responsibilities

• Guide and support team members to achieve targets.
• Analyze performance statistics and take corrective actions.
• Motivate, develop, and retain staff effectively.

Skills

Sales Leadership

Client Objection Handling

Performance Analysis

Communication Skills

Job description

CallForce: Outbound Sales Consultant

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.

Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

Responsibilities

1. Guide and support team members
2. Set, measure, and meet performance targets for speed, efficiency, sales, and quality
3. Drive operational and technological efficiencies within the team
4. Handle difficult customer complaints or enquiries
5. Drive quality control and ensure corrective actions are taken where required
6. Analyze performance statistics such as number of calls, successful contacts, wrap-up codes, and ensure appropriate actions are taken
7. Forecast capacity against plan weekly/monthly
8. Ensure adherence to operational policies and procedures
9. Participate in recruitment and selection of staff
10. Monitor performance regularly and provide constructive feedback
11. Proactively encourage high performance
12. Address staff issues promptly and appropriately
13. Ensure completion of daily, weekly, and monthly workloads
14. Motivate, develop, and retain staff
15. Identify training needs and plan training sessions
16. Adhere to all HR policies and procedures

Requirements

• Minimum 2+ years of sales team leader experience
• Strong sales ability and skill in handling client objections
• Proven track record of meeting sales targets
• Excellent communication skills in English and at least one other language
• Background in telecommunications is advantageous
• Clear criminal record

You will earn a basic salary of R10,000 to R15,000 per month, plus lucrative commissions and incentives.

Willingness to work additional hours and two Saturdays per month to meet targets is required.

If you do not hear from us within 14 days of applying, please consider your application unsuccessful for this role.