Sales Team Leader

Believe Resourcing; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telecom provider is seeking a Sales Team Leader in Cape Town. This role involves managing an outbound sales team, driving performance, and optimising sales processes. The ideal candidate has at least 2 years of call centre experience, strong communication skills, and the ability to coach a team. Competitive salary and benefits are offered, along with a dynamic working environment.

Benefits

Competitive salary

Medical Insurance

Subsidized parking

Wellness support program

Qualifications

• Minimum 2 years of experience as a Team Lead in a call centre sales environment.
• Previous telesales experience targeting the UK market is essential.
• Strong understanding of sales data and performance metrics.

Responsibilities

• Drive team performance by improving cold calling and outbound processes.
• Offer coaching and support to team members.
• Monitor KPIs, conversions, and call metrics.

Skills

Team leadership in call centre sales

Telesales for UK market

Sales data analysis

Communication skills

Training and motivation

Job description

Sales Team Leader

Location: Cape TownSalary: R15,000 – R25,000 per month (depending on experience)Employment Type: Full-Time

About the Company

Our client is a fast-growing, award-winning B2B telecom provider leading the UK market in VoIP telephony solutions for small businesses. With a strong mission to help businesses transition from outdated copper-based systems to modern digital telephony, they offer easy-to-use and affordable communication services via their innovative self-service platforms.

Backed by cutting-edge tech and a passionate team, this is a great opportunity to be part of a disruptive force in a booming industry.

About the Role

As a Sales Team Leader, you'll take charge of an outbound sales team, reporting to the Outbound Sales Manager and working alongside other team leads. You’ll drive sales performance, coach your team to success, and play a key role in optimising processes for better efficiency and conversions.

This is a hands-on leadership role, ideal for someone who thrives in fast-paced environments and has a knack for data, people management, and outbound sales strategies.

Why Join Them?

• Be part of a top-rated B2B telecom provider transforming digital communication
• Work in a vibrant, growth-driven environment where your input matters
• Competitive salary and bonus potential
• Medical Insurance through Discovery Flexicare
• Subsidized on-site parking
• Access to a wellness support program
• Opportunity to work with a passionate, high-performing team

Requirements & Skills

• Minimum 2 years of experience as a Team Lead in a call centre sales environment
• Previous telesales experience targeting the UK market is essential
• Strong understanding of sales data, performance metrics, and reporting
• Excellent communication and presentation skills
• Ability to train, motivate, and manage team members effectively
• Proactive, self-motivated, and able to prioritise tasks independently

Key Responsibilities

• Drive team performance by improving cold calling and outbound processes
• Offer coaching and support to team members and nurture leads effectively
• Monitor KPIs, conversions, and call metrics to meet sales targets
• Conduct coaching sessions, manage performance issues, and lead team huddles
• Liaise with marketing to align messaging and strategy
• Identify and implement sales process improvements
• Ensure full compliance with company policies and procedures
• Collaborate closely with senior management to scale and improve team structure