Sales Team Lead

Makro South Africa; Mpumalanga; On-site; ZAR 20,000 - 40,000; Full time

Job summary

A leading company in retail seeks an experienced sales manager focused on achieving recruitment targets and departmental sales goals. This role includes coaching staff, analyzing market trends, and ensuring excellent customer service. Ideal candidates will possess a marketing diploma and significant experience in sales management.

Qualifications

• Min. of 1 – 3 years in sales management position or demonstrating managerial skills.
• 3-year Marketing Diploma or pursuing qualification is preferred.

Responsibilities

• Achieve set recruitment targets and manage customer expectations.
• Conduct sales meetings and analyze market trends.
• Plan and facilitate training and development for new staff.

Skills

Customer/Member Centered

Planning & Improvement

Influence and Communicate

Adaptability

Education

3-year Marketing Diploma or studying towards this

Tools

SAP

Job description

FUNCTIONS / RESPONSIBILITIES:

Achieve set recruitment targets per store

• Actively recruit new customers as per annual targets
• Ensure customers are recruited based on the Business Development proposition in a professional manner
• Facilitate opening of new cards, accounts and setting up customer to hand over to CRO
• Ensure first experience of customer with Makro is professional, efficient and customer satisfaction uphold at all time

Analyse and interpreted sales and market information to ensure volume/profit growth

• Actively analyze market trends and sales environment to source for sales / profit opportunities
• Develop recruitment strategy for relevant market / geographical area
• Identify key focus areas that will drive profitability
• Manage and track KPI’s relevant to above

Achieve department sales targets

• Communicate to all sales representative what their daily/ weekly and monthly sales targets
• Monitor weekly to see how far sales staff are compared to their set sales targets
• Conduct monthly PITSTOPS with all sales staff
• Ensure action plans are in place to improve performance
• Analyse daily sales
• Conduct daily morning meetings to communicate individual and store sales performance

Ensure all customer expectations and requirements are appropriately met

• Manage customers’ expectations and communicate appropriately
• Sets an example for customer focused behaviour
• Consistently provide customer satisfaction through all actions
• Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated
• Communicate the information to all sales staff by means of morning meetings and monthly PITSTOPS
• stock levels and focus on key stock articles per channel.
• Identify and implement new opportunities to grow the customer base of your department

Assist in execution of Business Development Sales Plan via market development

• Support team sales performance via new market opportunities etc
• Suggest change to price books, promotions, rebates and any other pricing if not relevant to current Business Development environment
• Assist in processes that will ensure sales staff to excel in customer service excellence
• Apply sound financial principles in market development and investigate process that can change/adjusted to result in cost saving
• Manage expenses closely and report/suggest changes to optimize internal profitability
• Provide sales staff member with SAPCRM reporting or from other internal system that will assist sales team in having customer information at tip of fingers.

Team Management

• Plan and) facilitate the Training and Development of new staff
• Set targets and/or performance standards in conjunction with staff
• Draw up and monitor action plans to correct inadequate performance
• Ensure staff members are retained within the Department via appropriate work challenges
• Develop a Talent pool within the team /department
• Re-evaluate the effectiveness of the performance management agreements with team members to ensure it is still meets the business needs
• Conduct monthly sessions;
• Conduct on-the-job coaching; identify and fill performance gaps
• Monthly coaching and training

Build capability through coaching and collaboration

• Collaborate with other departments and functions (stakeholders) to optimize work flow
• Investigate opportunities to increase sales staff performance and submit findings to Business Development Sales Manager
• Check on relevance of job descriptions / role models and suggest changes as internal processes or market changes occur.
• Meet and consult with key stakeholders to increase internal processes and reduce operational cost

Requirements

Minimum Academic Requirements, Professional for this position: Qualifications, and Experience required:

• 3 – year Marketing Diploma or studying towards this (preferred but not essential)
• Min. of 1 – 3 years in sales management position (or showing managerial skills in current team format)

Competency Standards

• Live the values
• Judgment
• Customer/Member Centered
• Planning & Improvement
• Influence and Communicate
• Adaptability
• Culture, Diversity & Inclusion

Functional Competencies

• Business and Route to Market Strategy
• Product knowledge
• Competitor knowledge
• Price books
• Pricing strategy and rebates
• Master data process
• Sales vs Customer Margin
• Return on Investment
• Finance and Budgeting
• Revenue Growth Management principles
• SAP
• Order Generation process
• Fulfilment model and process
• Coaching principles
• Company strategy and levers
• Business and market development

Review and update

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within 14 days please consider your application unsuccessful.

Application closing date: 2 June 2025

Contact person for further information about this vacancy/forwarding of application:

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