Sales Team Lead

Makro South Africa; Germiston; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail company in Germiston seeks a Sales Team Lead responsible for driving customer service excellence and increasing market share. The ideal candidate will have a 3-year Marketing Diploma and a strong background in sales management. This role involves recruiting customers, analyzing market trends, and managing a team to meet sales targets. Competitive compensation and opportunities for professional development are offered.

Qualifications

• Minimum of 1-3 years in sales management position or showing managerial skills in current team.
• Ability to analyze market trends for sales opportunities.

Responsibilities

• Recruit new customers according to annual targets.
• Analyze and interpret sales and market information.
• Manage customer expectations and resolve complaints.
• Develop recruitment strategy for market growth.
• Conduct training and development for new staff.

Skills

Customer-focused

Sales strategies

Team leadership

Market analysis

Effective communication

Education

3-year Marketing Diploma

Tools

SAP

Sales reporting systems

Job description

“We encourage people with disabilities to apply.”

Summary: The Sales Team Lead is responsible to find new opportunities in the market place to deliver customer service excellence and increase Makro market share and profits through staff engagement.

FUNCTIONS / RESPONSIBILITIES:

Achieve set recruitment targets per store

• Actively recruit new customers as per annual targets
• Ensure customers are recruited based on the Business Development proposition in a professional manner
• Facilitate opening of new cards, accounts and setting up customer to hand over to CRO
• Ensure first experience of customer with Makro is professional, efficient and customer satisfaction uphold at all time

Analyse and interpreted sales and market information to ensure volume/profit growth

• Actively analyze market trends and sales environment to source for sales / profit opportunities
• Develop recruitment strategy for relevant market / geographical area
• Identify key focus areas that will drive profitability
• Manage and track KPI’s relevant to above

Achieve department sales targets

• Communicate to all sales representative what their daily/ weekly and monthly sales targets
• Monitor weekly to see how far sales staff are compared to their set sales targets
• Conduct monthly PITSTOPS with all sales staff
• Ensure action plans are in place to improve performance
• Analyse daily sales
• Conduct daily morning meetings to communicate individual and store sales performance

Ensure all customer expectations and requirements are appropriately met

• Manage customers’ expectations and communicate appropriately
• Sets an example for customer focused behaviour
• Consistently provide customer satisfaction through all actions
• Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated
• Communicate the information to all sales staff by means of morning meetings and monthly PITSTOPS
• Identify and implement new opportunities to grow the customer base of your department

Assist in execution of Business Development Sales Plan via market development

• Support team sales performance via new market opportunities etc
• Suggest change to price books, promotions, rebates and any other pricing if not relevant to current Business Development environment
• Assist in processes that will ensure sales staff to excel in customer service excellence
• Apply sound financial principles in market development and investigate process that can change/adjusted to result in cost saving
• Manage expenses closely and report/suggest changes to optimize internal profitability
• Provide sales staff member with SAPCRM reporting or from other internal system that will assist sales team in having customer information at tip of fingers.

Team Management

• Plan and) facilitate the Training and Development of new staff
• Set targets and/or performance standards in conjunction with staff
• Draw up and monitor action plans to correct inadequate performance
• Ensure staff members are retained within the Department via appropriate work challenges
• Develop a Talent pool within the team /department
• Re-evaluate the effectiveness of the performance management agreements with team members to ensure it is still meets the business needs
• Conduct monthly sessions;
• Conduct on-the-job coaching; identify and fill performance gaps
• Monthly coaching and training

Build capability through coaching and collaboration

• Collaborate with other departments and functions (stakeholders) to optimize work flow
• Investigate opportunities to increase sales staff performance and submit findings to Business Development Sales Manager
• Check on relevance of job descriptions / role models and suggest changes as internal processes or market changes occur.
• Meet and consult with key stakeholders to increase internal processes and reduce operational cost

Minimum Academic, Professional Qualifications and Experience required for this position

Requirements:

• 3 – year Marketing Diploma
• Min. of 1 – 3 years in sales management position (or showing managerial skills in current team format)

Competency Standards

• Live the values
• Judgment
• Customer/Member Centered
• Planning & Improvement
• Influence and Communicate
• Adaptability
• Culture, Diversity & Inclusion

Functional Competencies

• Business and Route to Market Strategy
• Product knowledge
• Competitor knowledge
• Price books
• Pricing strategy and rebates
• Master data process
• Sales vs Customer Margin
• Return on Investment
• Finance and Budgeting
• Revenue Growth Management principles
• SAP
• Order Generation process
• Fulfilment model and process
• Coaching principles
• Company strategy and levers
• Business and market development
• Review and update

“Employment Equity Policy Requirements may be applicable”

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behavior—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviors that do not align with Massmart’s values, we encourage you to speak up.

Email: [e-mail]

If you don`t hear from us within 14 days please consider your application unsuccessful.

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

"Please note that only the following information is required in your CV:

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy."

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy