Sales Support Warehouse Coordinator

Talent Sam; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic lifestyle brand is looking for a Sales Support and Warehouse Coordinator in Durban. This role involves managing warehouse operations and supporting sales processes. The ideal candidate is detail-oriented, has experience in logistics, and possesses strong communication skills. If you're ready to thrive in a fast-paced environment, this is the perfect opportunity.

Qualifications

• Minimum 2 years of sales support experience in a similar environment.
• Experience in warehouse coordination and logistics is beneficial.
• Familiarity with Amazon Vendor Central and strong analytical skills required.

Responsibilities

• Conduct weekly stock reconciliations for accurate inventory management.
• Manage and coordinate with the Amazon Vendor Central platform.
• Serve as the main contact with third-party logistics provider.

Skills

Analytical skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Tools

Amazon Vendor Central

Microsoft Excel

Job description

Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supplies all major premium retailers in the UK and exports to over 35 countries worldwide. They are passionate about creating beautiful products with excellent ingredients. The collections are stocked in renowned retailers across the UK, as well as independent boutiques, specialty brands, and online retailers.

THE ROLE

Are you a detail-oriented individual with a passion for logistics and sales support? Our client is seeking a dynamic Sales Support and Warehouse Coordinator to join their team. In this role, you'll play a crucial part in coordinating with warehouse operations and supporting sales processes in a fast-paced environment with high expectations.

KEY RESPONSIBILITIES

1. Conduct weekly stock reconciliations to ensure accurate inventory management.
2. Serve as the main point of contact with our third-party logistics (3PL) provider.
3. Manage and coordinate with Amazon Vendor Central platform. Process sales orders efficiently and accurately in line with agreed terms and customer requirements.
4. Investigate and resolve credit claims promptly.
5. Collaborate with cross-functional teams to meet sales and service objectives.
6. Handle internal and external queries related to customer orders.
7. Prepare all necessary documentation related to customer requirements/orders, e.g., new line forms.
8. Work closely with the Regional Sales Team and other internal departments and stakeholders.
9. Upsell and offer customers alternative products.
10. Identify ways to streamline department functions and enhance customer experience.
11. Act as the main contact with our 3PL to ensure timely and complete order dispatches.

Minimum 2 years of sales support experience in a similar environment.

Experience in warehouse coordination, logistics, or a related field.

Familiarity with Amazon Vendor Central

Strong analytical skills for stock reconciliations and data management.

Excellent communication and interpersonal skills

Proficiency in Microsoft Office, with advanced Excel skills (including VLOOKUPs).

Ability to multitask and thrive in a fast-paced environment.

Experience in sales order processing and credit claim investigation is preferred.

Numerate, accurate, with exceptional attention to detail.

Fluent in spoken and written English.

Understanding of the end-to-end supply chain

If you are ready to work hard, with a proactive 'can-do' attitude, this is the perfect role for you.