Sales Support Warehouse Coordinator

Talent Sam; Durban; On-site; USD 25,000 - 35,000; Full time

Job summary

A growing lifestyle brand is looking for a Sales Support and Warehouse Coordinator in Durban. The ideal candidate will manage inventory, coordinate with logistics, and support sales operations while ensuring a high-quality experience for customers. If you thrive in fast-paced environments and possess strong analytical skills, this is the perfect opportunity for you!

Qualifications

• Minimum 2 years of sales support experience in a similar environment.
• Familiarity with Amazon Vendor Central is required.
• Fluency in spoken and written English.

Responsibilities

• Conduct weekly stock reconciliations for inventory management.
• Manage Amazon Vendor Central and process sales orders.
• Resolve credit claims and handle customer queries.

Skills

Analytical skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Tools

Microsoft Excel

Amazon Vendor Central

Job description

Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supplies all major premium retailers in the UK and exports around the world to over 35 countries. They are passionate about creating beautiful products with wonderful ingredients. The collections are stocked in renowned retailers across the UK as well as independent boutiques and online retailers.

THE ROLE

Are you a detail-oriented individual with a passion for logistics and sales support? Our client is seeking a dynamic Sales Support and Warehouse Coordinator to join their team. In this role, you'll play a crucial part in coordinating with warehouse operations and supporting sales processes in an incredibly fast-paced environment with high expectations.

KEY RESPONSIBILITIES

1. Conduct weekly stock reconciliations to ensure accurate inventory management.
2. Serve as the main point of contact with our third-party logistics (3PL) provider.
3. Manage and coordinate with Amazon Vendor Central platform. Process sales orders efficiently and accurately in line with agreed terms and customer requirements.
4. Investigate and resolve credit claims in a timely manner.
5. Collaborate with cross-functional teams to meet sales and service objectives.
6. Deal with internal and external queries relating to customer orders.
7. Raise all necessary documentation related to customer requirements/orders, e.g., new line forms.
8. Work closely with Regional Sales Team and all other internal departments and stakeholders.
9. Upsell and offer customers alternative products.
10. Find ways to streamline department functions and offer customers a 5-star experience.
11. Main point of contact with our 3PL to ensure orders are dispatched on time and in full.

Minimum 2 years of sales support experience in a similar environment.

Experience in warehouse coordination, logistics, or a related field.

Familiarity with Amazon Vendor Central

Strong analytical skills for conducting stock reconciliations and data management.

Excellent communication and interpersonal skills

Proficient in Microsoft Office suite with advanced skills in Excel (V Lookups).

Ability to multitask and work in a fast-paced environment.

Experience in sales order processing and credit claim investigation is preferred.

Numerate and accurate with exceptional attention to detail.

Fluent in spoken and written English.

Understanding of end-to-end supply chain

If you are prepared to work hard, hit the ground running with a can-do attitude, this will be the perfect role for you.