Sales Support & Supply Chain Administrator

Talent Sam; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading lifestyle brand is looking for a Sales Support and Supply Chain Administrator in Cape Town. This role involves evaluating orders, processing customer requests, and managing activities on the Amazon Vendor Central platform. Candidates should have at least 2 years of FMCG experience, strong analytical skills, and proficiency in Microsoft Excel. This position offers a dynamic work environment with high expectations for customer service and efficient supply chain management.

Qualifications

• Minimum 2 years of sales support experience in an FMCG environment.
• Familiarity with third-party logistics (3PL) providers.
• Experience in sales order processing and credit claim investigation is preferred.

Responsibilities

• Evaluate incoming orders against system information.
• Process customer orders accurately and promptly.
• Manage and coordinate activities on the Amazon Vendor Central platform.
• Conduct weekly stock reconciliations.

Skills

Sales support experience

Analytical skills

Communication skills

Attention to detail

Proficiency in Microsoft Office

Tools

Amazon Vendor Central

Excel

Job description

Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supplies all major premium retailers in the UK and exports around the world to over 35 countries. They are passionate about creating beautiful products with wonderful ingredients. The collections are stocked in renowned retailers across the UK as well as independent boutiques, specialty brands, and online retailers.

THE ROLE

Our client is seeking a detail-oriented individual with a passion for sales support and supply chain management, who prides themselves on excellent customer service. The Sales Support and Supply Chain Administrator will play a crucial role in supporting sales in a fast-paced environment with high expectations.

KEY RESPONSIBILITIES

• Evaluate all incoming orders against system information, ensuring they align with agreed terms and customer requirements.

• Process customer orders accurately and promptly, especially during peak times.

• Take ownership of assigned sales orders, following through to completion and resolving issues as needed.

• Handle internal and external queries related to customer orders.

• Generate all necessary documentation related to customer requirements/orders, such as new line forms.

• Conduct weekly stock reconciliations to ensure accurate inventory management.

• Serve as the main contact with third-party logistics (3PL) providers.

• Manage and coordinate activities on the Amazon Vendor Central platform.

• Investigate and resolve credit claims promptly.

• Collaborate with cross-functional teams to meet sales and service goals.

• Work closely with the Regional Sales Team and other internal departments and stakeholders.

• Upsell and suggest alternative products to customers.

• Identify ways to streamline departmental functions and enhance customer experience to achieve a 5-star service level.

Minimum Requirements:

• At least 2 years of sales support experience in an FMCG environment.

• Experience working with 3PL providers.

• Familiarity with Amazon Vendor Central platform.

• Strong analytical skills for stock reconciliation and data management.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office, especially Excel (V Lookups).

• Ability to multitask and thrive in a fast-paced environment.

• Experience in sales order processing and credit claim investigation is preferred.

Additional Skills:

• Numerate and precise, with exceptional attention to detail.

• Fluent in spoken and written English.

• Understanding of end-to-end supply chain processes.

If you are willing to work hard, have a proactive attitude, and are ready to hit the ground running, this could be the perfect role for you.