Sales Support Specialist

SFU1; Wes-Kaap; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in IT Services is seeking a Sales Support Specialist who will provide essential support to the sales team. This role involves handling administrative tasks, managing client interactions, and assisting in performance analytics. Ideal candidates possess a bachelor's degree and have experience in a sales environment, demonstrating strong organizational and communication skills.

Benefits

Flexible work arrangement in a hybrid model

Opportunity to work with AI-driven solutions

Collaborative team culture

Qualifications

• Minimum of 2-3 years' experience in sales support or administration.
• Proficient with tools like Hubspot, Salesforce, or similar.

Responsibilities

• Support sales team, handle CRM updates, and prepare proposals.
• Coordinate client meetings and ensure accurate records of interactions.

Skills

Organisational skills

Multitasking

Communication

Problem-solving

Proficiency in CRM software

Education

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Tools

CRM software

MS Office Suite

Job description

SFU1 City of Cape Town, Western Cape, South Africa

Company: SFU1 Location: Cape Town (Hybrid) Employment Type: Full-time

Company Overview: At SFU1, we transform Customer Experience (CX) and Employee Experience (EX) through intelligent, connected solutions. Our boutique approach delivers tailored solutions from strategy and implementation to automation and ongoing support, ensuring optimized efficiency, insight, and impact. By embedding AI at the core of service delivery, we help businesses move from reactive support to predictive engagement. Our services include comprehensive SaaS contract lifecycle management, structured Freshworks solution deployment, and proactive managed services.

Position Overview: The Sales Support Specialist at SFU1 is instrumental in enabling our sales teams to drive business growth effectively. This role involves providing essential administrative support, managing sales processes, coordinating customer interactions, and ensuring a seamless sales experience for prospective and existing clients.

Key Responsibilities:

• Provide direct support to the sales team, handling administrative tasks such as CRM updates, proposal preparation, and client communications.
• Coordinate and schedule client meetings, presentations, and follow-up activities.
• Manage documentation and workflows related to sales processes, ensuring accuracy and compliance.
• Maintain accurate records of client interactions, tracking opportunities through the sales pipeline.
• Assist in preparing sales reports, dashboards, and performance analytics to support strategic decision-making.
• Collaborate closely with marketing, service delivery, and technical teams to ensure consistent messaging and effective sales enablement.
• Proactively engage in identifying opportunities for process improvements to enhance operational efficiency and customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• Minimum of 2-3 years' experience in sales support, sales administration, or a similar role.
• Proficient with CRM software (Hubspot, Zoho, Freshsales, Salesforce or similar), MS Office Suite (Excel, Word, PowerPoint).
• Excellent organisational and multitasking skills with high attention to detail.
• Strong verbal and written communication skills.
• Ability to work effectively in a hybrid work environment, demonstrating independence and collaboration as needed.
• Proactive problem-solving skills and an aptitude for process improvement.

Why Join SFU1:

• Opportunity to work with innovative AI-driven solutions in a dynamic, growth-oriented environment.
• Collaborative team culture with a focus on continuous learning and development.
• Hybrid work model providing flexibility and balance.

Application Instructions: Interested candidates should submit their CV along with a brief cover letter highlighting relevant experience and suitability for the role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  IT Services and IT Consulting

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