Sales Support Generalist - German

RELX; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic individual to support their event functions, focusing on Data Management, Event Relations, and Event Support. This role involves generating leads, managing databases, and providing excellent customer service through various communication channels. The ideal candidate will possess strong analytical skills and a keen attention to detail, ensuring that all interactions are informative and engaging. Join a forward-thinking company where your contributions will directly impact the success of exciting events, and be part of a team that values collaboration and innovation.

Qualifications

• Strong analytical and communication skills are essential for this role.
• Proficiency in data management and customer service is required.

Responsibilities

• Assist in data management, lead generation, and database maintenance.
• Provide inbound assistance for queries related to RX Events.

Skills

Selling

Data and Analytics Management

Revenue Risk Management

Facilitation

Campaign Management

Analytical Skills

Communication Skills

Customer Service

Project Coordination

Stakeholder Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

To provide assistance in any of the 3 Event Support functions – Data Management, Event Relations and Event Support.

Data Management – the team will manage and maintain the RX database which may include but is not limited to lead generation, data enrichment, data cleansing and data validation.

Event Relations – the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites, information dissemination, data verification, pre/post-show survey and matchmaking.

Event Support – the team will provide inbound assistance for all call, email and chat queries for all RX Events.

Accountabilities

1. Data Management:

   • Generate leads for our events based on show brief provided by BU.
   • Enrich current database through internet research.
   • Update or remove existing contacts on the database through internet research.
   • Validate existing contacts/leads on our database.

2. Event Relations:

   • Execute campaigns to invite visitors to our event.
   • Proactively call visitors or exhibitors to disseminate information.
   • Call potential clients and gauge their interest in our show and potentially arrange a meeting with the exhibitors (matchmaking).

3. Event Support:

   • Respond quickly and efficiently to customer queries via chat, email and/or phone.
   • Proactively seek out information about each show to provide accurate information to customers.
   • Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
   • Ensure all communication, written or verbal, is clear, concise, polite and informative.
   • Provide ad-hoc support to show teams.
   • Take ownership of queries from start to finish.
   • Ensure tasks and workload are completed to agreed SLA.

Job Specifications

Core Competencies

• Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing.
• Data and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry-specific trends and demographics.
• Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and ongoing issues through effective use of available resources and decision flows.
• Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills.
• Campaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platforms.

Hard/Technical, Soft Skills and Complimentary Skills

• Basic knowledge in Microsoft Word, Excel and PowerPoint.
• Strong analytical, quantitative and deductive reasoning skills.
• Keen attention to details.
• Strong verbal and written communication skills.
• Able to handle objections from customers.
• Excellent customer service skills.
• Project Coordination.
• Stakeholder Management.
• Proficient in German and/or French.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [e-mail] or if you are based in the US you may also contact us on 1.855.833.5120.

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