Sales Support Coordinator

Joskos Solutions; Ballito; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company as a Sales Support Associate, where your skills in customer service and sales will shine. In this role, you will create quotes, manage deals, and interact with clients to ensure their needs are met. Your organizational skills and proficiency in CRM software will be essential as you maintain accurate records and report on your achievements. This is an exciting opportunity to grow within a company dedicated to making a difference in education, while also offering you the rewards and recognition you deserve.

Qualifications

• Proven experience in a sales or customer service role.
• Strong organizational and time management abilities.
• Excellent English communication and interpersonal skills.

Responsibilities

• Develop and deliver accurate and timely quotes for clients.
• Liaise directly with clients to understand their requirements.
• Ensure that the CRM system is kept up to date.

Skills

Sales Experience

Customer Service

Communication Skills

Organizational Skills

Problem-solving Skills

Education

Experience in Sales or Customer Service

Tools

CRM Software

Zoho CRM

QuoteWerks

Job description

Are you a driven, ambitious and professional Sales Support Associate that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?

Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.

Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.

We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.

Key Responsibilities:

• Quote Creation: Develop and deliver accurate and timely quotes for clients based on their requirements.
• Deal Management: Register and manage deals with vendors and partners, ensuring smooth and efficient processes.
• Client Interaction: Liaise directly with clients to qualify and understand their requirements, providing excellent customer service.
• Vendor Communication: Work with key vendors to ensure effective communication, promptly escalating issues and relationship challenges to the Head of Sales.
• CRM Maintenance: Ensure that the CRM system is kept up to date with all relevant information and interactions.
• Reporting: Regularly report workload, achievements, and challenges to the wider business, providing insights and updates.

Qualifications:

• Proven experience in a sales or customer service role.
• Excellent English communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in CRM software and other relevant tools.
• Ability to work effectively in a team and independently.
• Strong problem-solving skills and attention to detail.

Desired Skills:

• Experience in the IT Services industry.
• Knowledge of Zoho CRM and/or QuoteWerks.
• Ability to build and maintain strong relationships with clients and vendors.