Sales Support Consultant

Absa Group; Kathu; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Absa Group is seeking a dedicated individual to provide dynamic customer sales and service, focusing on fulfilling customer needs and achieving sales targets. This role offers an opportunity to engage with customers, provide financial advice, and play a vital part in promoting banking products while upholding high standards of service excellence.

Qualifications

• Must have Higher Certificates in Business or equivalent.
• Strong background in customer service and sales required.
• Experience in financial advice and handling customer queries advantageous.

Responsibilities

• Deliver customer sales and services while adhering to quality standards.
• Identify customer needs and provide financial advice.
• Achieve sales targets through effective customer engagement.

Skills

Customer service

Sales

Cross-selling

Education

Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of an exciting growth journey, shaping our future as a proudly African group.

Job Summary

To deliver dynamic virtual end-to-end customer sales and service, including fulfillment, resolving queries, cross-selling, and upselling all relevant bank products. Offer financial advice and handle retentions.

Job Description

Key Accountabilities

Accountability: Selling products and services.

• Provide sales and service enablement aligned with service delivery excellence plans, focusing on customer experience.
• Achieve sales targets through generating quality applications.
• Contact customers and execute the sales process within desired turnaround times.
• Deliver customer sales and services while maintaining quality standards.
• Identify customer needs by exploring cross-selling and up-selling opportunities.
• Ensure first call resolution.
• Track conversions from lead or call to application and fulfillment.

Accountability: Reduction of customer attrition.

• Engage with customers to identify needs and advise on options.
• Adhere to company values and service standards during interactions.
• Resolve complaints and take ownership of issues.
• Communicate with customers according to standards.
• Use product knowledge to address customer needs accurately.
• Prepare for outbound calls with alternative product solutions when applicable.

Accountability: Information management.

• Update systems with accurate information for reporting.

Accountability: Adherence to risk and governance.

• Follow all risk and governance policies and escalate risks.
• Participate in surveys and action plans.
• Support CSI initiatives.
• Comply with legislation such as NCA, FICA, and FAIS.
• Follow risk and control procedures.
• Adhere to HR policies.
• Manage system access responsibly.

Accountability: Training and development.

• Participate in training and coaching sessions.
• Proactively pursue own development.
• Engage in idea sharing initiatives.
• Complete compliance training on time.

Education

Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce, and Management Studies are required.

Absa Bank Limited is an equal opportunity employer, committed to diversity and inclusion. Preference is given to candidates from designated groups to promote demographic representation.

We reserve the right not to make an appointment to the advertised position.

About the company

Absa Group Limited, formerly Amalgamated Banks of South Africa, is a South African-based financial services group offering various banking and financial services.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. Applicants must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score skills and responses, with bias-audit details available at www.talentify.io/bias-audit-report. NYC applicants can request alternative processes at [e-mail] or 407-000-0000.