Sales Co(External Applications Only - SamNtuli)

Cashbuild Limited; Gauteng; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Cashbuild Limited in Gauteng seeks a Sales Co (External Applications) to grow sales through constant customer interaction, cost building plans, and issuing accurate quotations. You will maintain housekeeping and merchandising standards and support a cost-effective, efficient delivery service.

The role emphasizes quotation follow-up, plan reading, customer service excellence, and teamwork with store colleagues to ensure responsive service and competitive pricing.

Qualifications

• Grade 12 with 5+ years related experience or 10+ years in similar roles.
• Plan reading experience would be advantageous.
• Ability to communicate in English and local dominant language.
• Above average numeric skills.
• Proven ability to provide exceptional customer service.
• Proven ability to work under pressure.
• Must be computer literate.
• Proven strong organising, planning and delegation skills.

Responsibilities

• Issuing and follow up of quotations to generate sales.
• Quote process and control of Special Orders.
• Reading building plans and ensuring accurate quotations within timeframe.
• Manage telephone, answer calls, and ensure follow ups.
• Conduct competitor analysis to ensure store competitiveness.
• Communicate bulk deposit transfers to customers.
• Promote loyalty programs (VIC and Charge Card customers).
• Deliveries: manage efficient service and correct rates.
• Deliveries dispatched within required time limits.
• Communicate delays and arrange customer solutions.
• Record, follow up and resolve customer complaints.
• Ensure efficient customer service at all times.
• Maintain telephone etiquette and timely responses.
• Store standards: manage readiness checklists and price changes.
• Ensure staff present and trained to assist customers.
• Safety (OHSA): ensure safety standards and protective clothing.
• Security awareness: monitor suspicious activity and password security.

Skills

Customer service

Quotation processing

Plan reading

Communication

Numerical ability

Computer literacy

Organizing & planning

Pressure handling

Teamwork

Education

Grade 12

Job description

Sales Co(External Applications Only - SamNtuli)

About the job Sales Co(External Applications Only - SamNtuli)

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Key Performance Area:

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.