Sales Support Associate

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

Working within CDW UK’s Sales Support function supporting the sales organization in the operational execution of sales. You will manage our customers overall experience and help develop our customer account base alongside our Account Directors. You will inspire coworkers to deliver an exceptional service to our customers and our sellers.

You will be responsible for supporting the full end to end order process, ensuring the transactions are fully managed through our systems.

You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.

Suggesting and supporting initiatives that drive improvements to the way we operate, including process and platform initiatives.

Demonstrating a balanced flexibility, curiosity and a passion to engage.

Key Responsibilities

• Follow the correct process for accurately completing the following activities within our systems: Quotations or quotation within customer margin policy, delivery address set up, order entry, order management including:
• Liaising with Customer Services to log tickets
• Customer purchase order management
• Customer back-order management
• Build a solid relationship with our customers, ensuring you are actively reviewing and identifying any potential spend patterns.
• Executing and delivering internal and external facing reports including:
• Customer SLA reporting
• Back Order reports
• Serial numbers
• Knowledge and understanding of our core Vendors and their associated portals
• Identify process enhancements for the business
• Support the production of statement of works and their subsequent operational management

Qualifications, Skills and Experience

• Proven track record of supporting sellers resulting in revenue growth
• Experience within a sales support role
• Strong understanding and experience of the full sales process
• Experience in building relationships and engaging with multiple internal business units
• Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools
• Curiosity, wanting to understand the Why?

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.