Sales Support Advisor

Qantas Group; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Join a leading airline as a Sales Support Adviser in Johannesburg. This hybrid role involves supporting sales teams and enhancing customer experiences. With strong communication skills, you will manage escalations and provide expertise on Qantas products. The company values creativity and offers diverse career paths.

Benefits

Private medical insurance

Travel discounts

Wellbeing support

Qualifications

• Minimum 5 years of experience in customer care/service.
• At least 3 years in airline sales support or a similar coordination role.

Responsibilities

• Support local sales teams and key trade partners with guidance and advice.
• Manage escalations and resolve customer issues.

Skills

Customer Service

Sales Experience

Communication Skills

Problem Solving

Organizational Skills

Tools

Salesforce

Job description

Troubleshooting and liaising with key customers and stakeholders to enhance the overall customer experience and Qantas performance.

This is a hybrid role requiring a minimum of 3 days per week in the Johannesburg office.

About Qantas

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit of mateship and a can-do attitude. We are resilient and strong, striving for the best outcomes. We pride ourselves on having a high-performing Global Sales and Distribution team worldwide. This is a great opportunity to join our UKEMEA team.

Role Overview

As a Sales Support Adviser, you will be part of our UKEMEA sales team, supporting local sales teams and key trade partners with guidance, advice, and technical support. You will leverage strong communication skills to provide expertise on Qantas products, services, policies, and procedures, manage escalations, and resolve customer issues. Additionally, you will support the rollout of new commercial models, assist agents in transitioning to Qantas NDC, and act as a key adviser to travel agents and stakeholders.

Qualifications and Skills

• Minimum 5 years of experience in customer care/service
• At least 3 years in airline sales support or a similar coordination role
• Knowledge of agency sales and support processes
• Fluent in English and either French or Italian
• Strong time management and organizational skills
• Knowledge of IATA GDS Fares and Ticketing (desirable)
• Expertise in GDS workflows and applications (desirable)
• Understanding of NDC
• Experience with CRM systems like Salesforce (desirable)
• Ability to coordinate activities with vendors and internal stakeholders
• Strong problem-solving skills
• Experience working in agile and cross-functional teams

Why Join Qantas

Be part of a team that values creativity and passion. We support your development through on-the-job training, coaching, and formal programs. Our employees have diverse career paths with endless possibilities.

Benefits

• Wellbeing support including mental health resources and nutrition plans
• Private medical insurance and health cash plans
• Travel discounts worldwide for employees and their families
• Exclusive deals on accommodation and holidays

Our Commitment

Qantas is an equal opportunity employer that encourages diversity, supports charities, and environmental initiatives. We welcome applicants from all backgrounds.

Application

If you're ready to join a dynamic culture that challenges and excites you, submit your application and let's explore how we go places together.

Additional Details

Remote Work: Employment Type:

Key Skills: Sales Experience, Presentation Skills, SaaS, Customer Service, Google Docs, Organizational Skills, Growing Experience, Communication Skills, Retail Sales, Enterprise Sales, Medicare, Lead Generation

Experience: Years

Vacancy: 1

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