Sales Support

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

Old Mutual is a premium African financial services organisation offering a broad spectrum of financial solutions to retail and corporate customers across 14 countries. Our lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.

Rooted in our purpose of Championing Mutually Positive Futures Every Day, we believe that a great customer experience is anchored in a great employee experience.

Role Details

Role Overview

This role provides immediate responses to operational requirements in a sales administrative environment, in accordance with SLA parameters. The incumbent is individually accountable for achieving results through their own efforts.

Key Result Areas

1. Documentation Processing

• Execute routine administrative procedures to ensure operational excellence in response to requests.
• Provide a service to customers (sales consultants).
• Respond to requests within SLA.
• Deliver functions such as verification, quality assurance, and checking.
• Meet daily production standards.
• Use standard administrative techniques to coordinate and check own and peers' work.

1. Personal Effectiveness

• Manage own service delivery within SLA.
• Manage own time, tasks, and output quality.
• Enhance contributions by broadening skills.
• Collaborate effectively with others to achieve results.
• Live the company values.

1. Quality Assurance

• Perform quality checks on own and team’s work.
• Adhere to service and quality standards.

Role Requirements: Skills, Qualifications, and Experience

• Matric certification.
• Post-matric qualification advantageous.
• Strong Excel skills.
• Experience supporting a sales team.
• Experience with employee benefits.
• Attention to detail.
• Team player attitude.
• Accountability for own work.

Additional responsibilities include providing administrative services for sales and distribution, generating forecasts, budgets, reports, and identifying sales opportunities.

Other duties involve document preparation, visitor reception, organizing meetings/travel, providing product information, maintaining records, ensuring compliance, and personal development activities.

Skills

Building Trust, Calendar Coordination, Computer Literacy, Concierge Services, Customer Service, Desktop Publishing, Direct Selling, Oral Communications, Policies & Procedures, Professional Presentation, Sales Closing Techniques, Sales Data Management, Service to Sales, Upselling

Competencies

Effective Communication, Customer Focus, Accountability, Interpersonal Skills, Managing Complexity, Tech Savviness

Education

NQF Level 4 - Grade 12 or equivalent; NQF Level 6 - Diploma or higher advantageous.

Closing Date

05 May 2025, 23:59

Note: The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.