Sales Support

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

Old Mutual is a premium African financial services organisation offering a broad spectrum of solutions to retail and corporate customers across 14 countries. Our lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.

Rooted in our purpose of Championing Mutually Positive Futures Every Day, we believe that a great customer experience is anchored in a great employee experience.

Role Details

Role Overview

This role provides immediate response to operational requirements in a sales administrative environment, in accordance with SLA parameters. The incumbent is individually accountable for achieving results through own efforts.

Key Result Areas

Documentation Processing

• Executes routine administration procedures to ensure operational excellence in response to requests.
• Provides a service to customers (sales consultants).
• Responds to requests within SLA.
• Performs verification, quality assurance, and checking functions.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate and check own and peers' work.

Personal Effectiveness

• Manages own service delivery within SLA.
• Manages own time, tasks, and output quality.
• Broadens individual skills to increase contributions.
• Collaborates effectively with others to achieve results.
• Lives the company values.

Quality Assurance

• Performs quality checks on own and team’s work.
• Adheres to service and quality standards.

Role Requirements: Skills, Qualifications, and Experience

• Matric qualification; post-matric qualification advantageous.
• Strong Excel skills.
• Experience supporting a sales team.
• Attention to detail.
• Team player with accountability for own work.

Responsibilities

Sales Opportunities Creation

Identify potential customers through information, referrals, and recommendations from existing customers.

Document Preparation

Prepare complex documents using standard office software and gather data for reports.

Receiving Visitors

Respond promptly and accurately to questions and issues from visitors.

Business Meetings/Events Arrangement

Schedule appointments, organize meetings, and arrange travel to optimize time for senior colleagues or executives.

Product/Service Information

Provide detailed product/service information and respond to customer questions.

Administration

Support departmental operations with document management, budgeting, and recording expenses.

Operational Compliance

Understand and adhere to organizational policies, procedures, and regulatory standards.

Personal Capability Building

Participate in training and development activities to enhance skills.

Skills

Trust-building, calendar coordination, computer literacy, customer service, sales data management, upselling, etc.

Core Competencies

Effective communication, customer focus, accountability, interpersonal skills, managing complexity, tech savviness.

Education

NQF Level 4 (Grade 12) required; Level 6 diploma or equivalent advantageous.

Closing Date

05 May 2025, 23:59

The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.