Sales Support

A dynamic partner to the Food and Beverage industry is looking for a Sales Support to join their team. We are searching for a candidate that understands exactly what it means to provide excellent customer service.

Duties & Responsibilities

1. Manage and oversee the daily operations of the call center department.
2. Develop strategies to increase sales and meet or exceed sales targets of this department.
3. Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
4. Train, coach, and motivate call center staff to achieve individual and team goals.
5. Conduct performance evaluations and provide feedback for improvement.
6. Collaborate with other departments to ensure smooth operations and customer satisfaction.
7. Stay updated on industry trends, best practices, and technology advancements.
8. Assist the reps with queries regarding orders.
9. Pull Sales Support Report for agent's commission.
10. Support with sales events/functions and supplier studio events when necessary.
11. Line report for Sales Support department and all related responsibilities connected to this.
12. Delegate tasks between the Sales Support agents.
13. Train new sales support agents.
14. Oversee and assist sales support in managing queries and complaints.
15. Ensure all orders are placed on time before delivery cut-off times.
16. Ensure that procedures are followed to ensure the department runs smoothly.
17. Manage the credit application forms tracker and feedback between the Sales and Accounts department.
18. Allocate incoming leads/potential clients.
19. Ensure that the Sales Support Call Cycle is kept up to date.
20. Manage the rep stock room and ensure there is stock available.
21. Trip Sheet rep split and distribution.

Desired Experience & Qualification

1. Proven experience as a Call Center Manager or similar role in a sales environment.
2. Prior Pastel, call center software system and/or Microsoft Office acumen.
3. Strong leadership skills with the ability to motivate and inspire a team.
4. Excellent communication and interpersonal skills.
5. Ability to analyze data, identify trends, and make data-driven decisions.
6. Strong negotiation skills to drive sales performance.
7. Ability to work in a fast-paced environment and handle multiple priorities.

Should you not receive a response within 14 days, please consider your application as unsuccessful.