Sales & Reservations Executive

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Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group currently includes Necker Island and Branson Beach Estate in the Caribbean's British Virgin Islands, Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard, both in South Africa, Kasbah Tamadot in Morocco, The Lodge in Verbier, Mahali Mzuri, a tented safari camp in Kenya and Son Bunyola Estate in Mallorca. VLE aims to make a credible contribution towards creating a sustainable economy and to meet and exceed the expectations of our customers and stakeholders.

The Sales & Reservations Executive will undertake reservations activities on behalf of Virgin Limited Edition. This position is based in Johannesburg, with hybrid working. You will be required to be in our Reservations Office a minimum of 2 days per week. The office is located at Suite 28 Network Spaces, Rivonia Road, Rivonia, SA.

To be considered for this role, you must have the right to work in SA.

Qualifications / Experience

1. Excellent communication skills, both written and verbal
2. A minimum of 1-2 years hotel experience or similar background
3. Excellent administration and organisational skills
4. Excellent inter-personal skills
5. Experience with Property Management Systems preferred but not essential
6. Excellent command of the English language; a second language would be advantageous

Behaviours and Skills

1. Committed to service excellence and guest satisfaction
2. Has passion, pride and ambition
3. Proactive and committed to the business's interests
4. Flexible manner and willingness to learn
5. Works under own initiative
6. Team oriented and a team player
7. Works well under pressure and naturally goes the extra mile
8. Able to multitask
9. Plans and organizes effectively

Responsibilities

Here's what you'd do:

1. Handle enquiries and bookings for all our properties, ensuring effective communication with travel partners, guests, and properties in a timely and professional manner.
2. Respond to enquiries by phone and email, logging enquiries.
3. Create guest profiles for new enquiries and bookings, updating existing profiles as required.
4. Input bookings and reservations in Property Management System, ensuring complete and accurate data entry to include preference, reasons for visit, activities, etc.
5. Ensure reservations and groups are handled in accordance with company minimum standards for turnaround, confirmation, and follow-up.
6. Ensure any optional or provisional bookings are followed up in a timely manner.
7. Process invoices, payments, and commission for bookings.
8. Update and reconfirm all website and third-party channel bookings.

What's the deal?

Permanent Employment (Subject to 3-month probation).

Working five shifts a week over a seven-day week.

Hybrid working: at least 2 days per week in our Rivonia office.

Benefits include:

1. 50% Company Contribution on Medical Aid
2. 7.5% Company Contribution on Pension Fund and life assurance
3. 18 working days leave
4. Additional day off for your birthday and a paid day off to support the charity of your choice
5. Two free passes for a Virgin Active Gym Membership
6. Discounts on Virgin products
7. The chance to visit and experience our wonderful properties!
8. Fun and relaxed working environment.

Tempting, right?

If this sounds like your next role, we'd love to hear from you very soon...

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Seniority level: Associate

Employment type: Full-time

Job function: Industries: Hospitality