Sales Representative - Gqebherha

Massmart; Gqeberha; On-site; ZAR 20,000 - 30,000; Full time

Job summary

A leading company seeks a motivated sales professional to drive customer engagement and sales growth in Gqeberha. The successful candidate will manage customer relationships, implement sales strategies, and report on performance, requiring a strong track record and excellent communication skills.

Qualifications

• Proven track record of excellent sales achievements.
• Minimum three (3) years relevant sales experience.
• Understanding of retail and wholesale environment.

Responsibilities

• Drive sales growth and ensure retention of customer base.
• Manage customer relationships and ensure data integrity.
• Implement sales strategies and monitor market trends.

Skills

Communication

Sales abilities

Positive energy

Self-driven

Goal-driven

Resilience

Team player

Quick learning

Education

Matric

Tertiary qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Summary:

Drive sales growth and ensure retention of customer base.

FUNCTIONS / RESPONSIBILITIES:

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.
• Keep rebate customers up to date with their sales performance, to help them reach their rebate target.
• Encourage rebate customer to spend more to earn more on rebate.
• Drive sales and customer retention.
• Recruit New Customers in line with set targets
• Manage a set base of customers and call on them as per agreed frequency and plan.
• Sustainably grow sales and margin for assigned group of customers.
• Reactivate dormant customers in line with agreed targets.
• Visit customers as per call schedule requirements.

Business/ Customer Reviews

• Review customer performance on a weekly basis and report back to line manager.
• Monthly feedback session to the line manager on arranged dates and times.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.
• Update customer base information daily.
• Compile a detailed monthly report of all monthly activities as agreed with line manager. Submit the report 2 days after month end.
• Ensure Data integrity, load and check customer information on the system. Ensure data is always kept up to date.

Customers Service and Orders

• Maintain customer base through regular interaction as per call schedule.
• Maintain relationships with customers
• Prepare calls before calling on the customer.
• Ensure customers’ needs are understood.
• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress.
• Place and Follow up on customer orders.
• Keep Store and Merchandise stakeholders informed of any stock returns
• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop.

Product Knowledge

• Ensure always up to date with latest knowledge on stores, features, advantages and benefits of products, uses of products and stock levels.
• Engage with supplier representatives, read journals etc.

New Business and Surveying Target Market

• Survey and canvass areas for new business.
• Recruit new customers each month in line with target.
• Monitor and report back on market trends such as competitor activity, opportunities, threats etc.
• Cold calling with sales material and brochures.
• Actively source new customers in target market using internet etc.
• Follow up on referrals.
• Identify competition in the area.
• Conduct price surveys on competitors.
• Implement SWOT analysis on Customers (Strengths/Weaknesses/Opportunities/Threats)
• Complete customer service surveys on a monthly basis.

Self-Management

• Respect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background;
• Adapt and learn - demonstrate creativity and strength in the face of change, obstacles, or adversity;
• Adapt to competing demands and shifting priorities;
• Update knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives;
• Promote a work environment that respects, embraces, and values diversity in others;
• Identify and apply sound, fact-based criteria in setting priorities and making decisions;
• Look beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions;
• Conduct that is aligned with the Massmart code of ethics.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Matric
• Tertiary qualification advantageous
• A valid Driver’s license
• Proven track record of excellent sales achievements
• Minimum of three (3) years relevant sales experience in a similar customer service or sales role
• Computer literacy (Word, Windows, PowerPoint, Excel)
• Understanding of Retail and wholesale environment
• Relevant driver’s license

Competencies & Skills:

• Excellent communication skills
• Excellent ability to sell
• A positive outlook on life
• High levels of positive energy
• Be self-driven and take initiative
• Must be goal driven
• High level of resilience
• A competitive team player
• Must have an ability to learn quickly