Sales Representative

Minimum Qualifications:

• Certificate Sales or relevant fields (NQF 5)

Experience:

• Up to 3 years as a Sales Representative or similar role within the Retail environment.

Knowledge and Skills:

• Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
• Knowledge of Sales principles, practice and procedures.
• Communication skills (both verbal and written)

Duties:

• Sales Operations: Actively sources new sales opportunities and close sales to achieve departmental goals and targets.
• Increases company revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services.
• Actively researches competition and monitors market activities to position the company in a favorable manner within the market.
• Forecasts sales, develops sales strategies and models, and evaluates their effectiveness.
• Evaluates needs and builds productive relationships.
• Tracks daily, weekly, and monthly target reports for relevant stakeholders.
• Maintains and grows client base within the relevant area of sales.
• Attends meetings, sales events, and training to keep abreast of the latest developments.
• Canvasses and opens new customer accounts based on their viability as future customers.
• Monitors monthly sales per customer using the Sales Management process.
• Extrapolates sales information from the ERP system to assess actual units against target units and implements a plan of action if necessary.
• Provides monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduces new marketing and promotion ideas and assists the customer in aligning strategy with that of the Company (Marketing Strategy).
• Hosts regular trade evenings and suitable entertainment to promote the product and grow/develop customer relations.
• Initiates and monitors all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Assists with the credit application process.
• Co-responsible with Debtors for effective, timely collection of outstanding debtor's monies.
• Ensures that all outstanding Debtors are less than 45 days at all times in collaboration with Debtors.
• Assists Debtors staff in resolving customer queries.
• Proactively manages customers with potentially high risk for the Company and liaises with Debtors regarding any necessary action planning.
• Ensures that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Attends monthly meetings with Regional Manager to provide status feedback on new business.
• Stock Control: Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assists with the consignment stock process when required.
• Monitors buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitors stock rotations and replenishes new stock as needed.
• Monitors claims stock.
• Assists the customer in managing their own stock levels and mix.
• Compliance: Operates within controls and procedures to ensure the integrity of the company.
• Reports risks or areas of concern to management within own operating area.
• Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful, and irregular expenditure.
• Customer Service: Maintains effective working relationships with employees and customers to render the highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity in line with company core values.
• Ensures daily and weekly discussions take place with CIC and other stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provides regular presentation/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Assists customer liaison department with maintaining customer base by updating customer information when necessary.
• Provides the customer with stands, POS material, claims, and rotation procedure training.
• Updates the customer database by providing new information regarding new customers and/or updating existing information.
• Cost Control: Supports the effective and transparent use of financial and other resources.
• Ascertains whether correct pricing structures are in place at all times.
• Manages and monitors gross profit on a daily basis and implements an action plan if necessary.
• Reduces operational costs by optimizing company resources (cell phone, car) and curbing unnecessary expenses.
• Limits expenditure, reduces costs, and ensures deviations from budgetary limits are reported to the direct Manager.