Sales Representative

Minimum Qualifications:

• Certificate Sales or relevant fields (NQF 5)

Experience:

• Up to 3 years as a Sales Representative or similar role within the Retail environment.

Knowledge and Skills:

• Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
• Knowledge of Sales principles, practice and procedures.
• Communication skills (both verbal and written)

Duties:

1. Sales Operations: Actively source new sales opportunities and close sales to achieve departmental goals and targets.
2. Increase company revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services.
3. Research competition and monitor market activities to position the company favorably within the market.
4. Forecast sales, develop sales strategies and models, and evaluate their effectiveness.
5. Evaluate needs and build productive relationships.
6. Track daily/weekly/monthly performance and provide reports for relevant stakeholders.
7. Maintain and grow client base within the relevant area of sales.
8. Attend meetings, sales events, and training to stay updated on the latest developments.
9. Canvass and open new customer accounts based on their viability as future customers.
10. Monitor monthly sales per customer using the Sales Management process.
11. Extrapolate sales information from the ERP system to assess actual units against target units and implement action plans as necessary.
12. Provide monthly feedback to the Regional Manager on all activities relating to customers.
13. Introduce new marketing and promotion ideas and assist customers in aligning strategies with that of the Company.
14. Host regular trade evenings and suitable entertainment to promote products and develop customer relations.
15. Initiate and monitor promotional activities to develop and grow the existing customer base and market share in consultation with the customer and Regional Manager.
16. Assist with the credit application process.
17. Co-responsible with Debtors for effective, timely collection of outstanding debts.
18. Ensure all outstanding Debtors are less than 45 days at all times, in collaboration with Debtors.
19. Assist Debtors staff in resolving customer queries.
20. Proactively manage customers with potentially high risk for the Company and liaise with Debtors regarding action planning.
21. Ensure that vehicles and other company equipment are maintained according to company policy and procedure.
22. Attend monthly meetings with the Regional Manager to provide status feedback on new business.
23. Stock Control: Liaise with Warehouse to ensure optimal availability of stock and resolve outstanding queries.
24. Assist with the consignment stock process when required.
25. Monitor buying patterns of all customers to assist in forecasting stock requirements on a monthly basis.
26. Monitor stock rotations and replenish new stock as needed.
27. Monitor claims stock.
28. Assist customers in managing their own stock levels and mix.
29. Compliance: Operate within controls and procedures to ensure company integrity.
30. Report risks or areas of concern to management within own operating area.
31. Promote compliance with all relevant regulations and procedures to prevent fruitless, wasteful, and irregular expenditure.
32. Customer Service: Maintain effective working relationships with employees and customers to render the highest quality of services.
33. Identify and solve problems while demonstrating a high level of integrity in line with company core values.
34. Ensure daily and weekly discussions take place with CIC and other stakeholders to follow up on and satisfactorily resolve all customer queries.
35. Provide regular presentations/training to customers on products and pricing to keep them updated with technical product changes.
36. Assist the customer liaison department in maintaining the customer base by updating customer information when necessary.
37. Provide customers with stands, POS material, claims, and rotation procedure training.
38. Update the customer database with new information regarding new customers and/or updating existing information.
39. Cost Control: Support the effective and transparent use of financial and other resources.
40. Ascertain whether correct pricing structures are in place at all times.
41. Manage and monitor gross profit daily and implement action plans if necessary.
42. Reduce operational costs by optimizing company resources and curbing unnecessary expenses.
43. Limit expenditure, reduce costs, and ensure deviations from budgetary limits are reported to the direct Manager.