Duties and Responsibilities
The role of an External Sales Representative / Project Coordinator is to service the needs of a company's existing clients, respond to new sales inquiries, and support the activities of the internal sales team.
Project Coordinator Responsibilities
- Ensure all project-related activities are met
- Coordinate stock ordering and delivery to site
- Arrange and confirm labor requirements with HOD
- Discuss logistics with HOD
- Plan and report on projects to HOD
- Coordinate on-site projects and report progress
- Provide feedback to HOD and IGM on groups
- Manage documentation, including sign-offs and submission of timesheets, POD, and invoices
- Plan weekly operations every Friday via email/WhatsApp and confirm schedules
- Prepare weekly reports aligned with planning
- Report meeting cancellations to GM and reschedule
Customer Service and Sales
- Handle inbound customer inquiries, provide quotations, product/service information, support, and pricing details
- Promote features and benefits of products/services
- Manage or escalate customer complaints related to sales
- Maintain and update sales and customer records
- Develop daily and monthly sales reports
- Communicate customer feedback internally
- Stay updated on new products and features
Additional Responsibilities
- Coordinate office activities to ensure efficiency and policy compliance
- Submit timely reports
- Assist colleagues as needed