Sales Operations Team Leader

FNB South Africa; Durban; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading financial institution in Durban is seeking a Sales Operations Team Leader to manage a team and ensure operational targets are met. The ideal candidate will have 3–5 years of relevant experience and proven leadership abilities. This role involves managing customer queries and promoting the organization's products and services while fostering a collaborative and compliant environment.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 3–5 years of experience in sales operations or a related sales support role within Financial Services.
• Proven experience in leading or managing a team.

Responsibilities

• Lead a team and ensure staff are equipped to meet operational targets.
• Manage escalated customer queries.
• Promote the Bank's products and services.
• Ensure operational excellence through the delivery of work processes.

Skills

Leadership

Customer Service

Sales Operations

Data Analysis

Compliance

Education

Matric qualification and a relevant completed qualification

Job description

Job Description

To lead a team and ensure that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank's products and services.

Hello Future Sales Operations Team Leader

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team in WB Operations, you will lead a team and ensure that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank's products and services.

Are You Someone Who Can

• Ensure operational excellence through the delivery of work processes according to defined quality standards.
• Promote diversity within the team.
• Ensure compliance with policies and procedures in the Business Unit.
• Align customer service solutions with the operational business plan.
• Train the team in relevant systems and business processes.
• Manage client expectations.
• Contribute to cost efficiencies.
• Manage people performance in the area of responsibility.
• Participate in activities that support own and staff development.
• Ensure continuous process improvement to enable effective operational processes.

You Will Be An Ideal Candidate If You

• Hold a Matric qualification and a relevant completed qualification.
• Have 3–5 years of experience in sales operations or a related sales support role within Financial Services.
• Have proven experience in leading or managing a team.

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We Can Be a Match If You Are

• Adaptable and curious.
• Able to analyze complex data sets.
• Thrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

WesBank respects your privacy and will process your information in accordance with our privacy notice. Please visit our website to view this notice.

Job Details

Note that applications will not be accepted after 15/08/25. Kindly submit applications before this date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.