Sales & Operations Team Lead — Coaching & Performance

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

TIH invites applicants for a leadership-focused role overseeing performance and coaching of a client-facing team in Johannesburg. The role requires solid product and market knowledge, with emphasis on growth of the brand and adherence to regulatory standards.

Responsibilities include guiding operations, managing performance metrics, handling client queries, and maintaining governance and policy compliance. Strong CRM usage and data reporting are essential to drive results.

Qualifications

• Matric/Grade 12 with SAQA accreditation is essential.
• Regulatory Exam 5 is essential; must be completed by DOFA date.
• Full 150 STI credits required based on DOFA date.
• CPD hours completed and up-to-date.
• Class of Business Certificate is advantageous.
• Degree or diploma in business or marketing is advantageous.

Responsibilities

• Provide operational support services and act as first-line supervisor in a transactional operations area.
• Develop and propose team performance objectives; report on performance and take corrective actions.
• Manage client queries and complaints; refer complex issues to others and ensure appropriate responses.
• Identify non-compliance with policies and regulatory codes; escalate issues as appropriate.
• Explain the local action plan to support team members and motivate achievement of goals.
• Identify development needs; plan and implement training and coaching.
• Monitor CRM usage; resolve standard issues and escalate to a senior manager.
• Extract data to generate standard reports; identify gaps and suggest improvements.
• Develop short- or medium-term work schedules; approve overtime or allocate resources.
• Keep up to date with internal policies, external regulations, and insurance industry changes.

Skills

Leadership

Performance management

Coaching

CRM

Data analysis

Team management

Education

Matric / Grade 12 (SAQA accredited)

Regulatory Exam 5

Full 150 STI credits

CPD hours

Class of Business Certificate (Advantageous)

Degree/diploma in business/marketing (Advantageous)

Tools

CRM software

Microsoft Excel

Job description

TIH invites applicants for a leadership-focused role overseeing performance and coaching of a client-facing team in Johannesburg. The role requires solid product and market knowledge, with emphasis on growth of the brand and adherence to regulatory standards.

Responsibilities include guiding operations, managing performance metrics, handling client queries, and maintaining governance and policy compliance. Strong CRM usage and data reporting are essential to drive results.