Sales Operations Manager

Flink Recruit Pretoria; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Sales Operations Manager to lead Field Sales Managers and enhance dealer satisfaction in the Automotive Financial Products Sector. This role involves managing training initiatives, building strong dealer relationships, and ensuring effective sales of warranty and service plans across Southern Africa. The ideal candidate will possess extensive knowledge of the automotive finance landscape and a proven track record in sales management. Join a dynamic team where your leadership and expertise will drive success and foster loyalty among dealers, ensuring a positive customer experience at every interaction.

Qualifications

• 5-8 years experience in Finance and Insurance sales preferred.
• Automotive industry-specific product knowledge is essential.

Responsibilities

• Manage Field Sales Managers and support sales of Ford Protect products.
• Analyze dealer data quality and coach accountants for improvement.
• Prepare and communicate monthly dealer performance reports.

Skills

High Standards Achievement

Automotive Sales Calculations

Problem-Solving

Adaptability

Multi-tasking

Team Collaboration

Effective Communication

Negotiation

Retail Selling

Active Listening

Conflict Resolution

Cultural Sensitivity

Education

Matric / N3 Certificate

RE1 Certification

RE5 Certification

Tertiary Sales Qualification

Tools

MS Office

Excel

Job description

Reference : PTA-CDW-1

Our Client is looking for a Sales Operations Manager, located in Silverton, within the Automotive Financial Products Sector.

Duties & Responsibilities

Position Summary
The Sales Operations Manager is directly responsible for the management of the Field Sales Managers and sales support in selling Ford Protect products to all dealers and distributors across Southern Africa, Middle East, and Sub-Saharan Africa. The successful incumbent will have product knowledge relevant to extended warranty, maintenance, and service plans.

The Sales Operations Manager will also be responsible for managing and assigning in-house training as well as on-site dealer training and support where required.

Build dealer loyalty and increase dealer satisfaction through partnership, professionalism, trustworthiness, sincerity, a positive attitude, and a business-like appearance in every customer experience.

Minimum Requirements

1. Matric / N3 Certificate
2. RE1 and RE5 Certification
3. Tertiary Sales Qualification and/or Certification
4. Desirable 5-8 years experience in selling Finance and Insurance products - under supervision if not yet FAIS accredited
5. In possession of RE1 and RE5 certification
6. 5-8 years of Account Management experience within the Short-term Insurance and Automotive Industries
7. Automotive industry-specific product knowledge and application is a must
8. Solid knowledge of the operational requirements within the Finance and Insurance Industry
9. Firm understanding of the South Africa Short Term Insurance Regulatory Framework and related legislations.

Skills

1. Achieving High Standards
2. Effective and accurate with automotive sales calculations
3. Effective problem-solving skills
4. Adaptable and flexible
5. Able to perform multiple tasks effectively
6. Working Effectively with Others
7. Empathetic to dealers and their problem situations
8. Communicates effectively, especially in problem situations by phone, e-mail, and face-to-face
9. Exhibits a team attitude towards management and peers
10. Able to effectively negotiate
11. Able to effectively sell at a retail level
12. Applies active listening techniques
13. Able to effectively resolve conflicts
14. Sensitive to diversity and various cultures

Managing Pressure and Complexity

1. Manages time productively
2. Maintains composure and perspective in difficult situations
3. Plans and organizes effectively

System Knowledge

MS Office with intermediate to advanced Excel skills.

Responsibilities

1. Support the development of the local business management function in alignment with the regional strategy.
2. Assist the local Business Management Manager to implement, administer, and support the Business Management system.
3. Collect financial data from dealers.
4. Analyse dealer data quality and provide coaching to accountants to improve the quality of financial reporting.
5. Support dealers in developing their Chart of Accountant and other accounting-relevant topics.
6. Map dealers Chart of Account to Business Management system Chart of Account and ensure the ongoing quality of this mapping.
7. Upload dealers financial data to Business Management system.
8. Calculate Benchmark and network consolidations.
9. Prepare and communicate monthly dealers BM reports.
10. Analyse BM reports and provide comments.
11. Produce Monthly and Quarterly Network Performance reports and commentaries.
12. Prepare Ad-hoc reports when required.

Package & Remuneration

R 30, - R 35,