Sales Operations Lead - Durban (49438)

Ntice Sourcing Solutions; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading ISP company in Durban seeks a Sales Operations Lead to manage the sales lifecycle and achieve revenue targets. Candidates should have at least 5 years of experience in sales, preferably in IT or ISP sectors, strong negotiation and customer service skills, and proficiency in Microsoft tools. This role offers a market-related salary plus incentives.

Qualifications

• At least 5 years of sales and organizational experience, preferably within the IT or ISP industry.
• Previous team leadership experience.

Responsibilities

• Manage the entire sales lifecycle of the business.
• Ensure that the Sales Team achieves financial revenue targets.
• Implement sales strategies provided by the sales directors.

Skills

Customer service skills

Negotiation skills

Logistics understanding

Attention to detail and accuracy

Strong command of English

Effective communication skills

Time management skills

Ability to work independently

High energy and drive

Budgeting and contract management

Organizational skills

Leadership abilities

Target-driven mindset

Education

Grade 12 Senior Certificate

Qualification in Business Administration, Sales and Marketing, IT

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Sales Operations Lead - Durban (49438)

Location: KwaZulu-Natal, Durban | Deadline: August 25, 2025

Our client, an ISP specializing in providing INTERNET, VOICE, and HOSTING solutions, is seeking a permanent Sales Operations Lead based in Umhlanga, Durban.

Job Description

The Sales Operations Lead is responsible for managing the entire sales lifecycle of the business, including prospecting, qualifying new sales opportunities, growing the customer base, and presenting face-to-face and online demonstrations. The role involves proposing and closing managed service contracts, as well as selling services and products offered by the company.

The primary goal is to ensure that the Sales Team achieves the financial revenue targets and customer retention objectives by implementing the sales strategies and requirements provided by the sales directors.

Knowledge, Skills, and Abilities Required

• Knowledge of Information Technology industry products, services, licensing, and technologies.
• Understanding of commercial sales terms such as margin, gross profit, revenue, turnover, net profit, and discounting.
• Extensive experience in all aspects of the sales lifecycle.
• Strong understanding of customer sales dynamics and requirements.
• Familiarity with sales methodologies and processes.
• Proven success in developing client relationships.
• Enjoyment in working with customers and external audiences.
• Commitment to excellent customer service.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Understanding of Internet Access Services and VoIP Telephony.

Minimum Requirements

Education and Experience

• Grade 12 Senior Certificate.
• Understanding of the sales process and analysis.
• Previous team leadership experience.
• Qualification in Business Administration, Sales and Marketing, IT, or a related field.
• At least 5 years of sales and organizational experience, preferably within the IT or ISP industry.

Skills

• Customer service skills.
• Negotiation skills.
• Logistics understanding.
• Attention to detail and accuracy.
• Strong command of English (verbal and written).
• Effective email, telephonic, and interpersonal communication skills.
• Time management skills.
• Ability to work independently.
• High energy, drive, and negotiation skills.
• Budgeting and contract management skills.
• Organizational, presentation, and customer service skills.
• Ability to prepare written communications.
• Multi-tasking and adaptability.
• Leadership and teamwork abilities.
• Self-motivation in a fast-paced environment.
• Ability to engage with management, staff, providers, and customers.
• Target-driven mindset.

Salary

Market-related salary plus incentives/bonuses.

Note: This job posting is active and not expired.