Sales Operations Analyst, EMEA

DigiCert; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading global security authority seeks to enhance its Business Desk team in Cape Town with a Sales Operations Specialist. This role focuses on managing deal structures and facilitating sales agreements across the EMEA region. Candidates should possess strong communication skills, experience in sales operations, and the ability to thrive in a fast-paced environment. The position offers a competitive package with benefits including medical aid and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• 2+ years sales operations experience required.
• Strong knowledge of B2B sales processes.
• Ability to engage company executives comfortably.

Responsibilities

• Collaborate on deal structure, pricing, and commercial terms.
• Review and verify non-standard deals for accuracy.
• Advise sales leadership on deal execution and process enhancements.

Skills

Sales Operations

Analytical Skills

Communication

Organizational Skills

Team Collaboration

Problem Solving

Education

Tertiary Qualification

Tools

Salesforce

Excel

Powerpoint

Apptus

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

Join our Business Desk team to focus on Deal Desk & Order to Cash Operations Management in the EMEA Region! In this role, you will partner with sales to drive and manage deal structure, agreements, and execution in EMEA, closing high quality business in a timely manner.

This role will work closely with sales leadership team in EMEA, supporting them with insights into regional and global best practices to help accelerate commercial discussions.

What you will do

• Be the trusted advisor to sales team, collaborating on deal structure, pricing, product and commercial terms for non-standard transactions
• Review and verify incoming non-standard deals for accuracy, working closely with Sales, Sales Management, Legal, Revenue Recognition and other cross-functional teams on the commercial deal structure and agreement generation, enforce the corporate approval matrix and associated policies
• Use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways
• Identifies internal roadblocks, provide solutions and alternatives, communicate next steps, escalate where needed
• Familiar with Salesforce (CRM tools), Apptus (CPQ tools), product platforms and relevant processes, capable to support sales team on enquiries out from system integration, data/contract migration, process clarification
• Advise sales and sales operations leadership to help manage overall business execution, being a key contributor to business reviews and forecast meetings
• Leverage analytical and operational insights to identify and contribute to deal process enhancement initiatives
• Coaching/training team members and share best practice of the role as necessary
• Participate in special projects as needed

What you will have

• Tertiary qualification required
• 2+ years sales operations experience
• Demonstrates the ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as before senior management
• Ability to assist in driving adoption, enabling sales, and legal members or managers with productivity improvement processes
• Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently
• Possesses an understanding of B2B sales processes
• Strong knowledge of Excel, Powerpoint & Salesforce
• Demonstrates a comfortability level while engaging company executives
• Ability to work in a fast-paced, collaborative, team-oriented environment while being organized and detail-oriented
• Excellent written and verbal communications skills
• Possesses previous experience with presentations, both in-person and online
• Organized and detail-oriented
• Ability to demonstrate a sense of urgency meeting reporting deadlines
• Proficiency with project management initiatives

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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