Sales Operations Analyst

Fuse Universal; Cape Town; Remote; ZAR 500,000 - 700,000; Full time

Job summary

A leading learning technology firm in Cape Town is looking for a Revenue Operations Generalist to enhance data-driven decision-making across teams. You will collaborate with Sales, Marketing, and Customer Success, focusing on pipeline health and performance metrics. Strong analytical skills and experience in CRM management are essential. The role offers a remote-first, flexible working environment with various benefits including 22 days of holiday and a Wellbeing Allowance.

Benefits

Remote first and flexible working

22 days holiday + birthday off

Employee Assistance Programme

Enhanced maternity & paternity leave

Qualifications

• 3-5 years' experience in Revenue, Sales, or Business Operations within a B2B SaaS environment.
• Strong analytical skills with experience in performance reporting across the customer journey.
• Organised and confident in managing both projects and operational requests.

Responsibilities

• Partner with GTM leaders and the CRO for annual planning and forecasting.
• Track and improve sales pipeline health and forecasting accuracy.
• Review and improve our end-to-end GTM processes.

Skills

Analytical Skills

CRM Management

Collaboration

Project Management

Tools

HubSpot

Zapier

Salesforce

Power BI

Job description

About Fuse Universal

We're Fuse. Our mission is to transform the way people learn and grow at work. Since launching in 2008, our award-winning, AI-powered platform has helped global brands like Jaguar Land Rover, Macmillan, Hilti, and Lotus Cars to unlock the knowledge within their teams, creating everyday learning moments that drive real impact. With a passionate, diverse team of over 100 Fusers across the UK, Europe, South Africa, India, and Singapore - we're proud to lead the future of workplace learning.

We believe the best work happens when people are trusted to work how and where they thrive. Our culture is built on collaboration, high performance, and continuous improvement - offering a flexible and supportive environment where your ideas truly matter. If you're excited by innovation and want to be part of a global team shaping the future of learning, Fuse is the place for you.

About This Role

In this remote based role, we're looking for a Revenue Operations Generalist to bring structure, visibility, and data-driven decision-making to our diverse teams. This is a hands-on, cross-functional role that's perfect for someone who thrives in fast-paced, agile environments and enjoys turning complexity into clarity.

You'll work across Sales, Marketing, Customer Success, and Product to support our evolving go-to-market strategy, while building and maintaining the tools, reports, and processes that drive strategic business decisions. Your work will directly impact how we scale and how we operate at every level, from day-to-day execution to long-term planning.

About The Team

Reporting to our Founder & President, you'll be joining a motivated and successful team, a group of knowledgeable and ambitious sales professionals who are passionate about redefining the learning technology space. The team combines a strong drive to succeed with a collaborative, down-to-earth attitude.

We believe in continuous learning, respectful challenge, and celebrating success together. As a team, we embody our core values: taking initiative, openness, collaboration, and a shared passion for innovation. We're building the next generation of learning trailblazers - and having fun along the way.

Your Responsibilities

Revenue Strategy & Planning

• Partner with go-to-market (GTM) leaders and the CRO to support annual planning and revenue forecasting
• Develop and monitor shared KPIs and OKRs across Sales, Marketing, and Customer Success
• Lead performance review meets and surface insights, trends, and opportunities to inform strategic decisions
  
  

Forecasting, Pipeline & Performance Management

• Track and improve sales pipeline health, forecasting accuracy, and conversion metrics at every stage
• Monitor lead quality, deal progression, and revenue attribution across different channels
• Work closely with Finance in weekly syncs to ensure consistent forecasting and invoicing
  
  

Process Improvement & Optimisation

• Review, map, and improve our end-to-end GTM processes, from lead generation through to customer expansion
• Identify friction points in the funnel and recommend automations and process improvements
• Focus on scalable, consistent, and efficient operations across the revenue function
  
  

Data, Reporting & Analytics

• Build and maintain clear, actionable dashboards for sales performance, marketing impact, and customer retention
• Deliver regular insights on sales activity, platform engagement, and customer trends to support both strategic and tactical decisions
• Empower internal teams by enabling self-service access to key data and dashboards
  
  

Tech Stack Ownership

• Own our HubSpot CRM instance, including workflows, lead stages, campaign tracking, deduplication, and integrations
• Manage and build integrations with tools like Zapier and other no/low-code apps
• Oversee commercial tech tools such as Trumpet, Wistia, and others to ensure they're delivering value
  
  

Enablement & Commercial Support

• Support onboarding and ongoing enablement of Sales and Success teams-especially around HubSpot best practices
• Maintain our shared knowledge base and content reuse library to support the entire GTM team
• Respond to inbound requests such as RFPs, data security documents, and legal questionnaires in collaboration with relevant teams
• Coordinate contract workflows and compliance queries between GTM, Legal, and IT stakeholders
  
  

Cross-Functional Collaboration

• Act as a connector between GTM teams, Product, Finance, and Legal to ensure alignment and shared focus
• Drive consistency across teams through shared reporting frameworks and a unified approach to metrics and performance
• Support accountability by helping teams stick to objectives and service level agreements (SLAs) through clear and actionable reporting
  
  

Requirements

• 3-5 years' experience in Revenue, Sales, or Business Operations within a B2B SaaS environment, preferably in a scaling company under 100 people
• Strong analytical skills and experience with forecasting, pipeline analysis, and performance reporting across the customer journey
• Proficient in CRM management (ideally HubSpot), dashboard building, and the ownership of GTM reporting frameworks
• Comfortable working with a variety of tools (e.g. HubSpot, Zapier, Wistia, Salesforce, Looker, or Power BI)
• Organised, detail-oriented, and confident managing both projects and ad-hoc operational requests
• Able to shift easily from hands-on tool management to presenting insights to leadership
• Collaborative, outcome-driven, and always looking for a better way forward
  
  

Benefits

• Remote first and flexible working
• L&D - peer and platform learning - it's at the heart of what we do
• 22 days holiday per full calendar year + your birthday off
• Perkbox - wide ranging benefits; discounted shopping and services
• Medical Aid
• Homeworking/ Wellbeing Allowance
• Employee Assistance Programme
• Enhanced maternity & paternity leave
• Company socials
• Employee recognition awards: Employee of the Month, Long service awards, Employee referral scheme