Sales & Onboarding Analyst

Network Finance; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Network Finance in Randburg, South Africa, seeks a data-driven Onboarding Specialist to support end-to-end client onboarding and ensure a seamless experience for customers and stakeholders. You will analyse onboarding data, collaborate with cross-functional teams, and produce insights to guide strategy while strengthening relationships with clients.

2 years of relevant experience and proficiency in Excel are preferred.

Qualifications

• BSc in Mathematics, Statistics, Actuarial Science, Data Analytics, Economics or related field.
• 1–2 years experience in client-facing, onboarding, sales support or analytical role.
• Strong analytical, problem solving and critical thinking abilities.
• Proven stakeholder engagement and relationship management skills.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Excel and data analysis tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a proactive approach to problem-solving.

Responsibilities

• Manage and support end-to-end client onboarding.
• Engage with clients and stakeholders for a seamless experience.
• Analyse sales, onboarding, and client data to identify trends.
• Investigate operational challenges and implement data-driven solutions.
• Produce reports and insights to support strategic decision-making.
• Collaborate with cross-functional teams to enhance onboarding efficiency.
• Build and maintain strong relationships with stakeholders.

Job description

Key Responsibilities

• Manage and support the end-to-end client onboarding process.
• Engage with clients and stakeholders to ensure a seamless customer experience.
• Analyse sales, onboarding, and client data to identify trends and opportunities.
• Investigate operational challenges and implement practical, data-driven solutions.
• Produce reports and insights to support strategic decision-making.
• Collaborate with cross-functional teams to enhance onboarding efficiency and client satisfaction.
• Build and maintain strong relationships with internal and external stakeholders.

Job Experience and Skills Required

• BSc Degree in Mathematics, Statistics, Actuarial Science, Data Analytics, Economics, or a related quantitative field.
• 1 to 2 years' experience in a client-facing, customer success, onboarding, sales support, or analytical role.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Proven stakeholder engagement and relationship management skills.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Excel and data analysis tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a proactive approach to problem-solving.