Sales Floor Manager / 2Ic (Cape Town)

Hired Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Sales Manager to oversee the sales team and improve customer satisfaction. This role requires extensive sales management experience, strong leadership, and proficiency in retail ERP systems. You will be responsible for mentoring the team, resolving queries, and driving sales performance.

Qualifications

• 5-8 years of sales management experience required.
• Strong leadership and supervisory skills needed.
• Proficient in MS Office and retail ERP systems.

Responsibilities

• Manage and mentor the sales team on service standards.
• Resolve customer queries and complaints promptly.
• Drive sales to ensure deal closures by internal Sales Representatives.

Skills

Problem-solving

Leadership

Communication

Organizational Skills

Education

Diploma in Management

Tools

MS Office

ERP systems for retail

Job description

1. Manage and mentor the sales team on service standards, product knowledge, and customer interaction.

2. Resolve customer queries and complaints promptly.

3. Develop and maintain high customer satisfaction levels.

4. Drive sales by ensuring that deals are closed by internal Sales Representatives.

5. Ensure displays and pricing on the sales floor are updated and correct.

6. Oversee general upkeep, maintenance, and attractiveness of the sales floor.

8. Ensure compliance with company policies and procedures.

Note: The division has approximately 45 employees, split equally between the Showroom and Warehouse, located at two separate sites.

Qualifications:

• Diploma in Management
• Minimum 5–8 years of sales management experience
• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Strong attention to detail, with good administrative and organizational skills
• Proficiency in MS Office and ERP systems for retail

Working hours:

• Monday to Friday, 08:00 to 17:00 (with opening and closing duties on a roster)
• Wednesday staff meeting at 07:30
• Alternate Saturdays, 08:00 to 15:00
• Alternate Sundays and public holidays, 09:00 to 14:00