Sales Floor Manager

Tyron Consultancy; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consultancy is seeking a Sales Floor Manager for their Paarden Eiland location in Cape Town. The successful candidate will lead a high-performing team, ensuring exceptional customer service and driving sales performance. Responsibilities include mentoring staff, resolving customer issues, and overseeing sales operations to enhance customer satisfaction and sales results.

Qualifications

• Minimum 5 – 8 years sales management experience.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and mentor the sales team on service standards.
• Resolve customer queries and complaints promptly.
• Drive sales by ensuring that deals are closed.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Education

Grade 12

Diploma in Management

Tools

MS Office

ERP systems for Retail

Job description

Sales Floor Manager required in Paarden Eiland, Cape Town.

Are you a natural leader with a passion for exceptional customer service and driving sales performance?

Our national client, based in Paarden Eiland, is seeking a dynamic and hands-on Sales Manager to lead a high-performing team. In this pivotal role, you will oversee daily sales operations, provide strategic guidance and mentorship to your team, and ensure a consistently outstanding customer experience.

If you excel in a fast-paced environment and bring a proven track record in sales leadership, this opportunity offers the ideal platform to make a meaningful impact and contribute to the growth of a thriving retail business.

Requirements:

• Grade 12
• Diploma in Management
• Minimum 5 – 8 years sales management experience
• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Must have strong attention to detail, administrative and organizational skills
• Proficiency with MS Office and ERP systems for Retail

Duties and Responsibilities:

• Manage and mentor the sales team on service standards, product knowledge, and customer interaction.
• Resolve customer queries and complaints promptly.
• Develop and maintain high customer satisfaction levels.
• Drive sales by ensuring that deals are closed by internal Sales Representatives.
• Ensure displays and pricing on the sales floor are updated and correct.
• General upkeep, maintenance, and attractiveness of the sales floor.
• General sales administration.
• Ensure compliance with company policies and procedures.