Sales Executive – Retail

Oxyon People Solutions; Durban; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company that is committed to maintaining and growing market share within the corporate franchise and supermarket sectors. This role involves actively canvassing potential customers and building relationships with existing clients to ensure satisfaction and service excellence. You will be responsible for project management, ensuring installations are completed effectively, and providing regular feedback to management. If you have a passion for sales and customer relations, this opportunity offers a dynamic environment where your contributions will make a significant impact.

Qualifications

• 1-3 years of sales experience required.
• Grade 12 qualification is essential.

Responsibilities

• Actively canvassing and cold calling to acquire new clients.
• Maintaining relations with existing clients through regular visits.
• Managing customer complaints to ensure satisfaction.

Skills

Sales Experience

Customer Relations Management

Project Management

Negotiation Skills

Market Analysis

Education

Grade 12

Job description

Purpose of Job: To maintain and grow market share concerning the corporate franchise, certain supermarket chains, and independent client bases within the designated area.

Key Responsibilities:

1. Sales & Marketing
   • Actively canvassing and cold calling extensively by area on all potential customers as allocated on the "Account Allocation Chart".
   • Actively acquiring new and opposition franchisees (Spar and OK Foods) and growing the market share.
   • Replacing equipment older than 5 years.
   • Advising clients on and selling new value-adding products that could enhance their businesses.
   • Obtaining planned rollouts for the year from clients in the designated region, and targeting new franchise stores through meetings, visits, and cold calling for marketing and sales purposes.
   • Negotiating pricing with clients within given parameters.
   • Calling on between 10 – 15 customers per day (i.e., 60 per week).
   • Keeping the market share reports updated.
   • Selling all equipment & consumables to customers as per the budget.
   • Visiting customers Monday to Thursday, and meeting with the Branch Manager on Fridays for sales management meetings.
2. Project Management
   • Ensuring service is provided to new clients and that installations are completed effectively and in accordance with the Installations Checklist.
   • Checking that invoicing is done correctly from the sales order filled out by the Sales Executive and that the invoice, along with the Checklist, is completed.
   • Ensuring that signed confirmation is received from the Service Manager and the customer representative that installation has been completed effectively.
3. Customer Relations
   • Maintaining sound relations with existing clients by visiting and/or calling each at least 4 times annually.
   • Ensuring client satisfaction with the service provided, reporting problems to the relevant Service Manager, and escalating to the Branch Manager if needed.
   • Managing customer complaints and ensuring effective resolution of issues to maintain sound customer relations.
4. Reporting and Feedback
   • Regularly meeting with the Branch Manager to discuss results and sales metrics, e.g., the 1st Friday after the release of Sales Metrics and subsequent Fridays.
   • Providing formal written reports updating the minutes of each meeting.
   • Reporting weekly to the Branch Manager on events and activities, including clients visited, status, and comments.
   • Updating and maintaining the accuracy of the "Spar Members List" and "OK Foods Members List".
   • Discussing general strategy regarding new product launches and exhibitions during meetings.
   • Arranging meetings between customers and international suppliers when required.
5. Cost Management
   • Providing inputs to the Branch Manager and/or Finance Department to ensure effective budget compilation.

Qualifications, Experience, and Knowledge:

• Grade 12
• At least 1-3 years of sales experience