Sales Executive – Retail

Oxyon Human Capital Solutions; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in the market seeks to grow its presence by hiring a sales representative. The successful candidate will manage relations with franchise and independent clients, drive sales through cold calling and client visits, and ensure customer satisfaction with timely service delivery.

Qualifications

• 1-3 years of sales experience required.
• Strong negotiation and customer relations skills needed.

Responsibilities

• Canvass and cold call potential customers.
• Advise clients on value-adding products.
• Ensure effective service delivery to new clients.

Skills

Customer Relations

Negotiation

Sales

Education

Grade 12 qualification

Job description

PURPOSE OF JOB

To maintain and grow market share within the corporate franchise, supermarket chains, and independent clients in the designated area.

KEY RESPONSIBILITIES

Other duties may be assigned.

Sales & Marketing

• Extensively canvass and cold call potential customers in the assigned area based on the "Account Allocation Chart".
• Acquire new franchisees and opposition franchisees (Spar and OK Foods) to increase market share.
• Replace equipment older than 5 years.
• Advise clients on and sell new value-adding products to enhance their businesses.
• Plan and execute rollouts with clients in the region; target new franchise stores through meetings, visits, and cold calling.
• Negotiate pricing within established parameters.
• Visit 10-15 customers daily (approximately 60 per week).
• Maintain updated market share reports.
• Sell equipment and consumables as per the budget.
• Visit customers Monday to Thursday; attend sales management meetings with the Branch Manager on Fridays.

Project Management

• Ensure effective service delivery to new clients and proper installation following the Installations Checklist.
• Verify correct invoicing from sales orders; ensure completion of invoices and checklists.
• Obtain signed confirmation from the Service Manager and customer that installation is completed satisfactorily.

Customer Relations

• Maintain good relations with clients through at least four visits annually.
• Ensure client satisfaction; report and escalate issues as needed.
• Manage and resolve customer complaints effectively.

Reporting and Feedback

• Meet regularly with the Branch Manager to review results and sales metrics.
• Provide written reports after each meeting, including minutes.
• End-of-week reports on client visits and activities (Skynamo Report).
• Update the "Spar Members List" and "OK Foods Members List" regularly.
• Discuss strategies for new product launches and exhibitions in meetings.
• Arrange meetings between customers and international suppliers when needed.

Cost Management

• Contribute to budget planning and management with inputs to the Branch Manager and Finance Department as required.

Qualifications, Experience, and Knowledge

• Grade 12 qualification.
• 1-3 years of sales experience.