Sales Executive - Pet

Oneplan Underwriting Managers Ltd; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A financial services firm in Gauteng, Johannesburg is seeking a Sales Executive for their Pet sales division. The role involves achieving sales targets, maintaining records, and ensuring customer satisfaction. Candidates should have at least 3 years of outbound sales experience and a Grade 12 qualification. This position offers potential for career growth in a dynamic environment.

Qualifications

• Grade 12 with English and a second language; additional qualifications are advantageous.
• At least 3 years of experience in outbound sales call centers.
• FAIS Credits and RE5 are advantageous; must pass technical competency tests.

Responsibilities

• Achieve sales targets and conversion ratios as per company standards.
• Maintain accurate and timely sales records and submit reports to the manager.
• Expand existing business through cross-selling opportunities.
• Ensure customer satisfaction and timely collection of premiums.

Skills

Outbound sales experience

Customer relationship management

Compliance knowledge

Strong communication skills

Education

Grade 12 qualification

Job description

Job Title: Sales Executive - Pet

Location: Gauteng, Johannesburg

Deadline: August 29, 2025

Job Responsibilities

• Achieve sales targets and conversion ratios as per company standards.
• Maintain accurate and timely sales records and submit reports to the manager.
• Expand existing business through cross-selling opportunities.
• Ensure customer satisfaction and timely collection of premiums.
• Conduct transactions in compliance with legislative and company standards.
• Follow company policies, procedures, and standard operating procedures.
• Provide proactive support, active listening, and build strong client relationships.
• Escalate client queries appropriately and provide accurate information and advice.
• Participate in improving client service and fostering rewarding relationships.

Productivity

• Achieve 390 minutes of call time daily as per CRM system.
• Maintain 100% productivity with specified call minutes on weekdays and Saturdays.

Compliance

• Adhere to Standard Operating Procedures and Quality Assurance standards.
• Maintain quality scores within acceptable limits.

Work Collaboration

• Promote a respectful and collaborative organizational culture.
• Recognize and build on effective team collaborations.
• Facilitate information sharing and joint solutions with stakeholders.

Self-Management

• Maintain personal quality and productivity standards.
• Plan, prioritize, and adapt to organizational changes.

Requirements

• Grade 12 with English and a second language; additional qualifications are advantageous.
• At least 3 years of experience in outbound sales call centers.
• FAIS Credits and RE5 are advantageous; must pass technical competency tests.
• Knowledge of the product, industry, and compliance with FAIS legislation.