Sales Executive - Pet

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency in South Africa is seeking a dedicated sales professional to work exclusively with warm leads. The role includes achieving sales targets, maintaining accurate records, and ensuring high levels of client satisfaction through proactive support and compliance with standards. Applicants should be adaptable, organized, and ready to contribute to a collaborative environment.

Responsibilities

• Achieve target conversion ratios as per company standards.
• Meet minimum monthly sales targets.
• Maintain accurate and timely sales records.
• Submit relevant reports on sales activity to the manager.
• Complete additional responsibilities as required.
• Maintain and grow existing business through cross-selling.
• Ensure client satisfaction and collection of premiums.
• Conduct all sales transactions in compliance with standards.
• Maintain high client satisfaction through proactive support.
• Escalate client queries appropriately.

Job description

Main purpose of the job

This role involves working exclusively with warm leads and offers the opportunity to earn an uncapped paycheck.

Sales Targets

1. Achieve target conversion ratios as per company standards.
2. Meet minimum monthly sales targets as per company standards.
3. Maintain accurate and timely sales records.
4. Submit relevant reports and updates on sales activity to the manager.
5. Complete additional responsibilities as required by the business.
6. Maintain and grow existing business through cross-selling opportunities.
7. Keep sales records for all accounts on the company's IT systems.
8. Ensure client satisfaction and collection of premiums within acceptable parameters.
9. Conduct all sales transactions in compliance with legislative and company standards.
10. Adhere to company policies and procedures.
11. Follow One Plans standard operating procedures at all times.
12. Maintain high client satisfaction through proactive support and active listening.
13. Escalate client queries appropriately.
14. Provide accurate information and advice to clients and stakeholders.
15. Build and sustain relationships with clients and stakeholders.
16. Meet service level agreements to ensure client expectations are managed.
17. Recommend improvements to client service and fair treatment.
18. Participate in fostering a culture of rewarding relationships and feedback.
19. Respond promptly and supportively to clients to ensure they feel valued.
20. Educate clients on the value of products and services.

Productivity

1. Achieve 390 minutes of call time daily as per CRM system.
2. Maintain 100% productivity through achieving 390 minutes on weekdays and 150 minutes on Saturdays (twice a month).

Compliance

1. Follow Standard Operating Procedures and Quality Assurance standards.
2. Keep quality scores within the acceptable limit of 10% failure rate.

Work collaboratively

1. Foster a respectful and understanding organizational culture.
2. Recognize successful collaborative outcomes.
3. Promote cooperation and overcome barriers to sharing information and communication.
4. Engage with stakeholders to develop joint solutions.

Self-Management

1. Consistently meet personal quality and productivity standards.
2. Apply internal procedures reliably.
3. Plan and prioritize effectively, managing competing demands.
4. Anticipate and adapt to change.
5. Balance personal objectives with organizational needs flexibly.