Sales Executive: External (Port Elizabeth)

Mustek Limited; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Executive to drive channel sales and promote innovative products. In this role, you will be responsible for achieving sales targets, maintaining strong customer relationships, and identifying new revenue opportunities. Your expertise in sales strategies and understanding of the ICT industry will be key to your success. Join a forward-thinking team where your contributions will directly impact growth and customer satisfaction. If you are passionate about sales and thrive in a target-driven environment, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years’ experience in a sales, target-driven environment.
• Driver’s license required for customer visits.

Responsibilities

• Achieve sales targets and develop relationships with customers.
• Identify new business opportunities and provide excellent customer service.

Skills

Sales and marketing principles

Excellent people skills

Good verbal and written communication skills

Networking skills

Good analytical skills

Time management

Good planning and organisational skills

Knowledge of sales strategies and concepts

Knowledge of ICT industry

Good decision-making skills

Education

Matric

Tertiary qualification in sales and/or marketing

Tools

Epicor

Job description

Job Purpose

The Sales Executive will be responsible for promoting and selling products and services (channel sales).

Responsibilities

Sales and Business Development

1. Achieve 100% of Gross Profit Target by the end of each month (Epicor).
2. Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
3. Seek out new revenue generating opportunities to ensure that company targets are met.
4. Identify client markets and design a sales strategy to fit each client's requirements.
5. Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
6. Obtain 3 new customers in each quarter of the FY (Epicor).
7. Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

1. Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
2. Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
3. Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
4. Ensure the customers/client care policies are adhered to always.
5. Ensure professional customer/client interaction always.
6. Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
7. Follow-up with work in progress to ensure customer satisfaction.

Procedures

1. Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
2. Provide product/service knowledge internally where required.
3. Always follow Company sales procedures (ISO).
4. Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
5. Respond to messages received through e-mail, telephone, or other communication tools.
6. Take steps to ensure calls or messages are being responded to when not available.
7. Maintain reliable, up-to-date customer records.
8. Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
9. Escalate problems to the Operations Manager promptly when special intervention is required.
10. Manage demo orders according to the stipulated time frame as set out on the demo forms.
11. Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

1. Matric.
2. Tertiary qualification in sales and/or marketing would be advantageous.
3. Driver’s license required.
4. Minimum 3 years’ experience in sales; target driven environment at similar level.

Skills and Knowledge:

1. Knowledge of ICT industry
2. Sales and marketing principles
3. Good understanding of entrepreneurial and commercial objectives
4. Knowledge of sales strategies and concepts
5. Good understanding of developing sales reports
6. Good decision-making skills
7. Excellent people skills
8. Good verbal and written communication skills
9. Good analytical skills
10. Good planning and organisational skills
11. Good research skills
12. Networking skills
13. Time management