Sales Executive

Faw Trucks Southern Africa; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

FAW Trucks Southern Africa is seeking a Sales Manager to lead sales activities within Cape Town. The successful candidate will engage with customers, manage sales processes, and ensure high levels of customer satisfaction while achieving sales targets. This role requires a detail-oriented individual with a strong background in the trucking industry and proven customer relationship skills.

Qualifications

• 3-5 years of experience in the trucking/commercial industry.
• Knowledge of the road traffic act.
• Code 14 Licence advantageous.

Responsibilities

• Plan all sales activity for allocated strategic accounts.
• Manage customer relationships actively and effectively.
• Coordinate after-sales activities and provide consultancy services.
• Ensure timely invoicing and manage payment terms.

Skills

Customer interaction

Sales planning

Supplier relationship management

Market knowledge

Education

Matric or higher qualification

Job description

Location: Cape Town

Specifications

LEADERSHIP AND PLANNING

• Properly plan all sales activity for allocated strategic accounts (get involved).
• Provide customers with a point of contact scenario.
• Apply the retail pricing framework in a sensible and profitable manner.
• Ensure efficient liaison meetings take place at Dealer level.
• Coordinate after-sales activities for allocated strategic accounts.
• Provide a transport consultancy service to demonstrate total operating costs.
• Manage positive supplier relationships.
• Contribute to sales CSM results, grow customer satisfaction and relationships.
• Provide a sales engineering service to ensure correct vehicle selection.
• Apply strict measures to the company’s SHE policy at all times.
• Ensure Best Practices are always applied, including proper housekeeping in and around the facility.
• Achieve or exceed the agreed annual targets (unit sales, market share, and gross profit).
• Only utilize suppliers as per the approved FAW Southern Africa after-market panel to ensure vehicle warranty remains intact for the customer.

KEY DRIVERS

ACCURATE UNDERSTANDING OF THE DEAL PROCESS, INCLUDING:

• Deal closure.
• Vehicle selection and load body fitment/procurement.
• Vehicle delivery and handover.
• Vehicle payment and deal file closure.
• Strict control over vehicle deliveries and handovers.

CUSTOMER RELATIONS

• Manage and drive high levels of customer interaction, keeping the customer updated on the transaction.
• Follow-up with prospective customers at least once a week via phone or email.
• Visit prospective customers at least twice a month.
• Contact current customers at least once a month via phone, with a follow-up visit.

CUSTOMER RETENTION AND GROWTH OPPORTUNITIES

• Maintain synchronization of your database with the company database, using Excel or company guidelines, and update the Sales Manager and Sales Administrator at least once a month.
• Care for and grow your customer database by following up and informing customers of market changes and events.

MONITORING AND ADMINISTRATION

• Ensure timely invoicing of all vehicles and support the process.
• Keep vehicle payment debtors within terms to ensure timely commission payouts.
• Ensure all cash sale transactions are paid in full.
• Take corrective action on out-of-line items.

CUSTOMER CARE

• Maintain high levels of customer interaction.
• Provide relevant and correct feedback to customers.
• Promote the company as a trustworthy and reliable brand.

TRANSOLVE / HTM (ELECTRONIC SELLING TOOLS)

• Prepare and present customer quotations with electronic mass distribution drawings (side view).
• Include route simulations and other relevant information in corporate quotations for complete customer understanding.
• Contribute sensibly to sales and profitability goals.

Requirements

• Matric or higher qualification.
• Minimum 3-5 years of experience in the trucking/commercial industry.
• Code 14 Licence advantageous.
• Knowledge of the road traffic act.