Ac12057 Operations Lead - Midrand Market-Related

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.

Position: Account Director

An exciting opportunity is now available for an Account Director to join our team with a mission to achieve 100% of sales targets within the South Africa territory.

This includes selling and promoting Genesys solutions and products to named new and existing enterprise customers by developing those accounts, leveraging existing partners, and building alliances relationships.

Key Responsibilities

1. STRATEGY AND MANAGEMENT: Propose, communicate and implement the sales strategy for the Africa territory. Contribute to the Enterprise Indirect Touch overall Strategic Plan. Define and implement strategic business development plans for all target accounts and solutions. Contribute to the overall company objectives. Develop, educate and support Genesys partners in respect of these target accounts and solutions.
2. BUSINESS INTELLIGENCE AND PLANNING: Manage forecasts and accuracy at 30-60-90 days and rolling 12 months. Accurate forecasting and business intelligence management. Direct the selection of the most appropriate channel and manage any potential conflict in coordination with the Channel Sales Team.
3. CUSTOMER ENGAGEMENT: Maintain a deep knowledge of accounts and sectors supported. Influence customers in their strategic choices regarding their Contact Centre and CX infrastructure needs. Actively promote Genesys solutions to partners and end-user customers. Be accountable for customer satisfaction. Work with marketing to develop joint marketing opportunities within the territory.
4. BUSINESS PARTNERS: Manage existing business partner relationships with respect to the target accounts and solutions. Develop joint account strategies with appropriate business partners. Coordinate business partner activity with the Channel Sales Team.
5. TEAM: Ensure effective internal working relationships between the Sales Team and support organizations. Engage the regional team in the account planning and opportunity management for nominated accounts.

Minimum Requirements & Desirable Skills

1. 6 years sales and/or business development experience in the Software or IT Services Industry.
2. AI Specialist experience (Contact Centre Industry experience highly preferable).
3. Excellent network with the South African IT and business relevant stakeholders.
4. Track record of successful sales performance.
5. Ability to work smart and independently.
6. Confident negotiator with the ability to sell to board level using articulated value propositions.
7. Experience in Channel and Business Partner management, i.e., good understanding of an indirect sales model (preferable).
8. At ease with matrix-based and multi-national organizations.
9. Exceptional presentation and customer interaction skills.
10. Exceptional written and oral communication skills in English, other local languages desired.
11. Accurate and reliable forecasting skills.
12. Ability to manage complex sales environments.
13. Astute in dealing with multiple parties and demonstrate strong personal integrity.