Sales Development Team Leader

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading outsourcing company in Johannesburg is seeking an experienced Team Leader to manage the Sales Development Representative (SDR) team. The role involves coaching, performance management, and operational oversight to ensure quality lead generation. Ideal candidates will have experience in sales development and leadership skills, along with proficiency in CRM tools. This position offers the opportunity to shape a motivated team and drive business growth.

Qualifications

• Proven experience in sales development or account management.
• Previous experience in a leadership or supervisory role.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead KPIs tracking and conduct regular performance 1:1s.
• Monitor calls and CRM activity for quality assurance.
• Develop and refine outreach scripts and messaging.

Skills

Sales strategies

Team motivation

Interpersonal skills

Analytical mindset

CRM software proficiency

Tools

Salesforce

HubSpot

Job description

MSA Outsourcing Solutions is seeking an experienced and dynamic Team Leader to oversee and grow our Sales Development Representative (SDR) team. This is a hands-on leadership role that combines coaching, performance management, and operational oversight to ensure our SDRs consistently deliver high-quality leads and contribute meaningfully to our clients' sales pipelines.

As Team Leader, you will play a critical role in training SDRs, optimizing outreach strategies, monitoring metrics, and ensuring alignment with client expectations. You will act as the key liaison between MSA's internal operations and client-side sales and marketing teams, with responsibility for maintaining a culture of accountability, growth, and performance.

Responsibilities:

• Set and track KPIs, lead daily huddles, conduct regular 1:1s, and implement performance improvement plans as needed
• Monitor calls, emails, and CRM activity to ensure quality and consistency; provide actionable feedback and support
• Develop and refine outreach scripts, messaging, and workflows to improve conversion rates and efficiency
• Track individual and team performance against KPIs; prepare weekly performance reports for internal leadership and client stakeholders
• Build a motivated, focused, and positive team environment; lead with integrity and inspire accountability
• Liaise with UK-based clients to report on progress, communicate insights, and adapt to shifting priorities or lead qualification criteria
• Assist in recruiting and selecting new SDRs as the team expands
• Develop and implement effective sales strategies and outreach plans to generate new business opportunities
• Monitor and analyze team performance metrics, providing regular feedback and guidance to optimize results
  
  

Requirements

• Proven experience in sales development, account management, or a related field
• Previous experience in a leadership or supervisory role is highly desirable
• Strong understanding of sales strategies, processes, and best practices
• Exceptional communication and interpersonal skills
• Ability to motivate and inspire a team towards achieving collective goals
• Analytical mindset with the ability to interpret sales data and derive actionable insights
• Proficient in CRM software such as Salesforce, HubSpot, or similar
• Strong organizational and time management skills
• Proactive problem-solving skills and adaptability to change
• Experience in the outsourcing or services industry is a plus